Workplace Experience Manager in City of London

Overview

Too Good To Go is on a mission to inspire and empower everyone to fight food waste. Through our marketplace app, we connect businesses with unsold, surplus food to consumers at a fraction of retail value. We are a certified B Corporation focused on reducing food waste and continually growing our community of users and partners across 19 countries.

We are looking for an exceptional Workforce Experience Manager to join the UK team in London.

Role Description

The Workplace Experience Manager plays a central role in cultivating a welcoming, functional, and inspiring environment for the Too Good To Go team. This position is responsible for the seamless day-to-day operations of our office, ensuring that it is a space that supports our work, reflects our values, and brings people together.

As the central point of contact for all office-related matters, this role will ensure our workspace runs as smoothly as possible. The ideal candidate is part operations manager, part event planner, and a people person, with a keen eye for detail and a passion for creating a positive atmosphere.

Your Key Responsibilities

• Office & Reception Management: Take full ownership of the Too Good To Go office and reception area. This includes serving as the first point of contact for all visitors and guests, managing incoming and outgoing mail and deliveries, and ensuring the office and meeting rooms are always neat, inviting, and fully prepared for daily use.
• Operations & Budgeting: Manage daily office life by overseeing a range of administrative and financial tasks. You\’ll be responsible for ordering office supplies, managing weekly grocery orders, and handling all related expenses, budgets, and invoice approvals. You will provide input to CD in the forecasting process for costs such as IT and office space.
• Employee Support & Onboarding: Act as a daily resource for the team and the face of P&C in the local office. This will include coordinating lunch orders and managing parts of the employee onboarding and offboarding process in collaboration with the Global P&C team, which could include gathering documents for payroll, or setting up laptops. You\’ll also handle phone orders and subscriptions for staff and contribute to updating office guidelines in our Employee Handbook.
• Event Planning & Engagement: Plan and execute a variety of company events and celebrations, from Shareback volunteering to larger gatherings like summer and end of year parties. This also includes organizing staff gifts to celebrate key milestones and achievements, supporting TGTG visitors to the office, and organizing local and global Townhall viewings. You will also work closely with the DEI Taskforce in your market to organise any local DEI activities.
• Facilities & Vendor Relations: Serve as the primary contact for all office-related agreements and services. You will liaise with the landlord, maintenance, and various service providers to ensure the office facilities are well-maintained and to manage access for all staff.
• Sustainability & Process Improvement: Actively search for and implement ways to make our office more sustainable, and contribute relevant data to our global carbon reporting requirements.
• Overall office management: You will manage the ongoing office contract, and work closely with the CD and global procurement for office contract renewals or any potential office moves.
• Ad-hoc projects: Additionally, you will identify opportunities to improve administrative processes and take the lead on a variety of ad-hoc projects to enhance the overall workplace experience.

Knowledge, Skills, and Experience Required

• Operational Excellence: Proven experience in an office management, facilities, or similar administrative role, with a strong focus on maintaining a highly organized and efficient workspace.
• Logistics & Planning: Exceptional project and event management skills, with the ability to handle multiple tasks simultaneously while maintaining a keen attention to detail.
• Budgeting & Finance: Experience managing budgets, tracking expenses, and handling invoices with accuracy.
• Proactive & Resourceful: A natural problem-solver who can anticipate needs and find creative solutions with a can-do attitude.
• Interpersonal Skills: Excellent communication and relationship-building abilities, with a friendly and professional demeanor. You thrive on helping others and are the go-to person for all office-related queries.
• Sustainability Focus: A passion for sustainability and a desire to contribute to our mission through practical, daily actions within the office.

Job Description

• Manage daily office operations, including handling budgets, expenses, and invoices, and ordering all office and grocery supplies.
• Support employees and managers by acting as the local face of People & Culture, coordinating lunch orders, and managing parts of the onboarding and offboarding process.
• Plan and execute company events and celebrations, from small gatherings to large parties, and organize staff gifts.
• Drive DEI initiatives and volunteering initiatives in the office.
• Act as the primary contact for all facilities and vendor relations, liaising with landlords and service providers.
• Manage the office contract and provide input on contract renewals or potential office moves.
• Lead sustainability initiatives and contribute data to global carbon reporting.
• Identify and lead ad-hoc projects to improve administrative processes and the overall workplace experience.

Benefits

• WORK FLEXIBLY:
  • One day per week to work from home
  • Extra parental leave and days off beyond local legislation, with the option to take an extra week of unpaid leave
  • Health insurance and pension plans (subject to country of employment)
  • Additional days off for significant life events
• CELEBRATE & SOCIALISE
  • Regular social events like summer and winter parties
  • Coffee, snacks and fully-equipped kitchens
  • Monthly Surprise Bag for the community
  • Paid volunteer time through Shareback volunteering programme
  • Employee Resource Groups: Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse groups

How to apply

• We take recruitment very seriously, so please carefully read everything above. Check our website and international media for context on Too Good To Go.
• Submit your CV in English.
• Please note that we only accept applications through our platform. No CV will be accepted by email or LinkedIn direct messaging.

Job Ref: #LI-CT1

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