Operations Manager

We are looking for an ambitious, driven, and proactive Operations Manager to oversee our pizza restaurants in Balham, Battersea, potentially one more next year.

The Role

• Operational Excellence: You don’t just follow SOPs; you master them. You will ensure systems and processes are followed to the letter to guarantee consistency across all sites.
• Financial Literacy: You will own the P&L for your cluster. From labor costs to COGS, you understand the numbers and how to move them.
• Scaling for Growth: With plans to scale to even more locations next year, you will be pivotal in preparing the infrastructure and talent pipeline for our 2027 expansion.
• Culture & Service: You are the face of Tony’s. You lead by example, ensuring the energy is high and the service is “New York legendary”.

Requirements

• Proactive Leadership: You don’t wait for problems to happen; you solve them before they arise.
• Systems Oriented: A deep understanding of how SOPs and structured processes drive a successful franchise.
• HQ Reporting: Strong communication skills to report performance and strategy back to the UK team and Global HQ.
• Experience: Proven track record in multi-site management within the F&B or hospitality sector.
• The “Tony’s” Spirit: You are high-energy, detail-oriented, and obsessed with the perfect slice.

The Package

• Competitive Salary: Competitive base salary reflecting the multi-site responsibility.
• Performance Bonus: KPI-driven bonuses based on cluster profitability and service standards.
• Share Options: We believe in partnership. Share options are available for the right candidate who demonstrates long‑term commitment and drives our London growth.
• Growth Path: Direct line to regional leadership as we continue our UK and global expansion.