At a Glance
- Tasks: Coordinate vehicle deliveries and ensure a seamless customer experience.
- Company: Join Kloster Ford, part of the respected Tony White Group.
- Benefits: Be part of a supportive team focused on customer satisfaction.
- Other info: Opportunity for growth in a dynamic dealership environment.
- Why this job: Make a positive impact on customers' first impressions of their new vehicles.
- Qualifications: 2 years in customer service or sales; automotive experience preferred.
The predicted salary is between 30000 - 40000 € per year.
Kloster Ford, part of the nationally respected Tony White Group (TWG), is offering an exciting opportunity for a motivated and customer-focused Customer Relations Specialist to join our dealership team. This role is responsible for coordinating the vehicle delivery process from point of sale through to post-delivery follow-up, ensuring every customer receives a professional, seamless and 5-star experience.
As the Customer Relations Specialist, you will act as the key point of contact for customers once they have purchased their vehicle. You will work closely with Sales, Predelivery, Finance, Car Care and Service teams to ensure vehicles are prepared, scheduled and delivered on time, while maintaining high levels of customer satisfaction.
Key Responsibilities- Manage the customer delivery process from sale through to post-delivery follow-up
- Build strong relationships with customers via phone, email and SMS
- Schedule and coordinate vehicle deliveries with Sales and Predelivery teams
- Ensure vehicles are fuelled, accessories are fitted, and delivery requirements are completed
- Provide customers with a detailed handover of their new vehicle, including key features and functions
- Introduce customers to the Service Department and assist with booking their first service
- Follow up with customers within 48 hours of delivery
- Take and send customer delivery photos
- Maintain delivery checklists, reporting programs and required documentation
- Handle customer enquiries professionally and efficiently
- Work closely with internal teams to support customer satisfaction targets
- Provide 5-star customer service in person and over the phone
To be successful in this role, you will have:
- Minimum 2 years’ experience in a customer service or sales-based role
- Automotive industry experience highly regarded
- Excellent communication and interpersonal skills
- Strong attention to detail and organisational skills
- Ability to manage customer expectations and meet KPIs
- Ability to work autonomously and as part of a team
- A professional, friendly and customer-first approach
This is a great opportunity to join a supportive dealership team where customer experience is a priority. You will play an important role in creating positive first impressions and ensuring customers feel confident and excited about their new vehicle.
Please note: Only shortlisted candidates will be contacted.
New Vehicle Delivery Coordinator in Newcastle upon Tyne employer: Tony White Group
Kloster Ford, part of the esteemed Tony White Group, is an exceptional employer that prioritises customer experience and employee satisfaction. With a supportive work culture, opportunities for professional growth, and a commitment to delivering 5-star service, you will thrive in a dynamic environment where your contributions are valued. Join us in making every vehicle delivery a memorable experience for our customers while enjoying the benefits of being part of a respected dealership team.
StudySmarter Expert Advice🤫
We think this is how you could land New Vehicle Delivery Coordinator in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research Kloster Ford and the Tony White Group. Understanding their values and customer service approach will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Relations Specialist, you'll need to be a pro at building relationships. Role-play with a friend or family member to get comfortable with handling customer queries and delivering that 5-star service.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Kloster Ford.
We think you need these skills to ace New Vehicle Delivery Coordinator in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Relations Specialist role. Highlight your experience in customer service and any relevant automotive industry knowledge. We want to see how you can bring that 5-star service to our team!
Show Off Your Communication Skills:Since this role is all about building relationships, let your communication skills shine through in your application. Use clear and friendly language, and don’t forget to mention any experience you have with phone, email, or SMS communication.
Detail is Key:Pay attention to the details in your application. Just like we do with vehicle deliveries, we appreciate a well-organised and thorough application. Double-check for typos and ensure all required information is included.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Kloster Ford!
How to prepare for a job interview at Tony White Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Relations Specialist. Familiarise yourself with the vehicle delivery process and think about how you can ensure a seamless experience for customers. This will show your potential employer that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role requires excellent communication, prepare examples of how you've successfully interacted with customers in the past. Think about specific situations where you resolved issues or built strong relationships. Practising these anecdotes will help you articulate your skills during the interview.
✨Demonstrate Attention to Detail
Highlight your organisational skills by discussing how you manage tasks and ensure nothing falls through the cracks. You might want to mention any tools or methods you use to keep track of deliveries and customer follow-ups, as this is crucial for the role.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the dealership's approach to customer service and team dynamics. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
