At a Glance
- Tasks: Coordinate vehicle deliveries and ensure a seamless customer experience.
- Company: Join Kloster Ford, part of the respected Tony White Group.
- Benefits: Be part of a supportive team focused on customer satisfaction.
- Other info: Opportunity for growth in a dynamic dealership environment.
- Why this job: Make a positive impact on customers' first impressions of their new vehicles.
- Qualifications: 2 years in customer service or sales; automotive experience is a plus.
The predicted salary is between 30000 - 40000 € per year.
Kloster Ford, part of the nationally respected Tony White Group (TWG), is offering an exciting opportunity for a motivated and customer-focused Customer Relations Specialist to join our dealership team. This role is responsible for coordinating the vehicle delivery process from point of sale through to post-delivery follow-up, ensuring every customer receives a professional, seamless and 5-star experience.
About the Role
As the Customer Relations Specialist, you will act as the key point of contact for customers once they have purchased their vehicle. You will work closely with Sales, Predelivery, Finance, Car Care and Service teams to ensure vehicles are prepared, scheduled and delivered on time, while maintaining high levels of customer satisfaction.
Key Responsibilities
- Manage the customer delivery process from sale through to post-delivery follow-up
- Build strong relationships with customers via phone, email and SMS
- Schedule and coordinate vehicle deliveries with Sales and Predelivery teams
- Ensure vehicles are fuelled, accessories are fitted, and delivery requirements are completed
- Provide customers with a detailed handover of their new vehicle, including key features and functions
- Introduce customers to the Service Department and assist with booking their first service
- Follow up with customers within 48 hours of delivery
- Take and send customer delivery photos
- Maintain delivery checklists, reporting programs and required documentation
- Handle customer enquiries professionally and efficiently
- Work closely with internal teams to support customer satisfaction targets
- Provide 5-star customer service in person and over the phone
About You
To be successful in this role, you will have:
- Minimum 2 years’ experience in a customer service or sales-based role
- Automotive industry experience highly regarded
- Excellent communication and interpersonal skills
- Strong attention to detail and organisational skills
- Ability to manage customer expectations and meet KPIs
- Ability to work autonomously and as part of a team
- A professional, friendly and customer-first approach
Why Join Us?
This is a great opportunity to join a supportive dealership team where customer experience is a priority. You will play an important role in creating positive first impressions and ensuring customers feel confident and excited about their new vehicle.
Please note: Only shortlisted candidates will be contacted.
New Vehicle Delivery Coordinator employer: Tony White Group
At Kloster Ford, part of the esteemed Tony White Group, we pride ourselves on fostering a supportive and dynamic work environment where customer experience is paramount. As a New Vehicle Delivery Coordinator, you will benefit from comprehensive training and development opportunities, ensuring your professional growth while being part of a team that values collaboration and excellence in service. Join us in delivering exceptional experiences to our customers and enjoy the unique advantage of working in a respected dealership known for its commitment to quality and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land New Vehicle Delivery Coordinator
✨Tip Number 1
Get to know the company inside out! Research Kloster Ford and the Tony White Group. Understanding their values and customer service approach will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can confidently discuss how you would handle customer interactions. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Be proactive during interviews! Prepare questions that show your enthusiasm for the role and the company. Ask about their customer satisfaction targets or how they ensure a seamless delivery process – it’ll demonstrate your commitment to providing that 5-star experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can set you apart from other candidates. Plus, it shows that you’re keen on maintaining those strong customer relationships right from the start!
We think you need these skills to ace New Vehicle Delivery Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service experience and any relevant automotive knowledge. We want to see how you can bring that 5-star service to our team!
Show Off Your Communication Skills:Since you'll be the key point of contact for customers, it's essential to demonstrate your excellent communication skills. Use clear and friendly language in your application to reflect how you'd interact with our customers.
Highlight Your Organisational Skills:As a New Vehicle Delivery Coordinator, you'll need to juggle multiple tasks. Make sure to mention any experience you have in managing schedules or coordinating deliveries to show us you're up for the challenge!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Tony White Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Relations Specialist. Familiarise yourself with the vehicle delivery process and think about how you can ensure a seamless experience for customers. This will show your potential employer that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves building strong relationships with customers, be prepared to demonstrate your excellent communication skills. Think of examples from your past experiences where you've successfully managed customer expectations or resolved issues. Practising these scenarios can help you articulate your points clearly during the interview.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this position. Be ready to discuss how you've maintained high standards in previous roles, whether it’s through managing checklists or ensuring all delivery requirements are met. Providing specific examples will help illustrate your capability in this area.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about their customer satisfaction targets or how they measure success in the delivery process. This not only shows your interest but also helps you gauge if the company aligns with your values.
