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- Tasks: Be the go-to person for service customers, managing bookings and ensuring satisfaction.
- Company: Join a leading automotive group with a focus on customer-first service.
- Benefits: Enjoy competitive pay, commission opportunities, and ongoing professional development.
- Why this job: Make a real difference in customer experiences while thriving in a fast-paced environment.
- Qualifications: Experience in automotive service and strong organisational skills are a must.
- Other info: Dynamic role with great potential for career growth.
The predicted salary is between 28800 - 43200 £ per year.
A leading automotive group is seeking a full-time Service Advisor to be the main point of contact for service customers. This role requires excellent organisational and communication skills, as well as a professional demeanor, to manage bookings and ensure customer satisfaction.
Applicants should be experienced, preferably from an automotive background, and adept at handling multiple priorities in a fast-paced environment. A competitive remuneration and commission structure is offered, alongside ongoing professional development.
Automotive Service Advisor - Customer-First & KPI-Driven in Brighton employer: Tony White Group
Contact Detail:
Tony White Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor - Customer-First & KPI-Driven in Brighton
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the hunt for a Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer. This will show that you’re not just about KPIs, but also about creating a fantastic customer experience.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications all in one place.
We think you need these skills to ace Automotive Service Advisor - Customer-First & KPI-Driven in Brighton
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any relevant experience you have in the automotive industry. We want to see how your background makes you a perfect fit for the Service Advisor role, so don’t hold back!
Be Organised and Clear: Since this role is all about managing bookings and customer satisfaction, it’s crucial to demonstrate your organisational skills. Use clear headings and bullet points in your application to make it easy for us to see your qualifications.
Communicate Like a Pro: Your communication skills are key! Make sure your application reflects a professional tone while still being approachable. We’re looking for someone who can connect with customers effortlessly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Tony White Group
✨Know Your Automotive Stuff
Brush up on your automotive knowledge before the interview. Familiarise yourself with common service issues, customer concerns, and the latest trends in the industry. This will show that you’re not just a people person but also someone who understands the technical side of things.
✨Showcase Your Organisational Skills
Prepare examples of how you've successfully managed multiple priorities in previous roles. Use specific scenarios where you juggled bookings or resolved customer issues efficiently. This will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Like a Pro
Practice your communication skills by role-playing potential customer interactions. Think about how you would handle difficult situations or complaints. Being able to articulate your thoughts clearly and professionally will set you apart as a candidate who can ensure customer satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer service and KPIs. This shows your genuine interest in the role and helps you understand how you can contribute to their success. Plus, it gives you a chance to assess if the company aligns with your values.