Adoption and Change Manager in London

We don’t just talk, we do. Lead the change with us. At the Tony Blair Institute for Global Change, we work with political leaders around the world to drive change. We help governments turn bold ideas into reality so they can deliver for their people. We do it by advising on strategy, policy and delivery, unlocking the power of technology across all three. And by sharing what we learn on the ground, so everyone can benefit. We do it to build more open, inclusive and prosperous countries for people everywhere.

We are a global team of over 800 changemakers, operating in more than 40 countries, across five continents. We are political strategists, policy experts, delivery practitioners, technology specialists and more. We speak more than 45 languages. We are working on over 100 projects, tackling some of the world’s biggest challenges. We’re all here at TBI to make a difference.

In a world of ever more complex challenges, we believe diversity of background and perspective is a strength. We pride ourselves on a culture that values and nurtures difference. We are dedicated to unlocking potential, not only for the countries we work in but also for each of our team members. No matter where you’re from or who you are, if you’re passionate about the transformative power of progressive politics, we invite you to build a better future with us.

Role Summary

We are seeking an Adoption and Change Manager to join the Digital team at the Tony Blair Institute in a newly created role working across TBI to shape and lead the adoption of multiple digital systems and tools. Reporting to the Head of Digital Transformation and Performance, this role will play a central part in ensuring our digital investments deliver real value by enabling staff to confidently adopt new platforms, features, and ways of working. Acting as the bridge between technical delivery and end users, you will design and deliver targeted change, communication, and training initiatives that embed digital solutions into everyday work. You will work across digital teams and in partnership with functions such as Learning and Development and Internal Communications to create a joined up approach to adoption. You will set clear adoption goals and track performance to measure the success and impact of change initiatives, using insight to continuously refine delivery. Through innovative methodologies and tools, you will help build a digital first culture that enables our global teams to work more independently, efficiently, and effectively.

Key Responsibilities

• Define and lead adoption approaches for new digital systems, features, and releases across the organisation.
• Plan and deliver effective change, communication, and training activities that enable confident and sustained use of digital tools.
• Lead coordination of adoption activity across digital teams and partner functions to ensure a consistent and joined up user experience.
• Set and track adoption goals, using data and feedback to assess impact and refine approaches.
• Build and support networks of stakeholders and champions to reinforce adoption and embed change.
• Apply innovative methods and tools, including AI enabled approaches where appropriate, to improve engagement, learning, and adoption outcomes.

Experience And Key Skills

• Strong background in leading adoption and change for digital systems within complex organisations, with a clear focus on user experience and behaviour change.
• Capability to work closely with enterprise platforms such as Salesforce, Workday, or comparable systems, engaging confidently with technical teams and translating system change into practical user impact.
• Proven ability to design and deliver effective change, communication, and training that enables sustained adoption rather than one off rollout activity.
• Comfortable operating in fast paced, evolving environments, adapting approaches as priorities, timelines, and technologies change.
• Confident stakeholder manager, able to influence across digital teams and corporate functions and bring alignment where ownership is distributed.
• Data informed and outcome focused, with the ability to define adoption goals, assess impact, and continuously refine approaches based on insight.
• Growth mindset with a strong appetite for learning, experimentation, and improvement, both personally and in how change is delivered.
• Comfortable working across cultures and geographies, with strong written and spoken English and additional language skills considered an advantage.

Qualifications

• Strong academic background (Bachelor or higher degree) in a relevant field such as business, organisational change or a related discipline.

Growth and Development

We support continuous learning and professional development. This includes access to training resources, time for learning alongside delivery, and support to develop skills aligned to the role and the Institute’s digital priorities.

We reserve the right to close this role early if we receive a sufficient number of applications.