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- Tasks: Lead digital transformation initiatives to modernise public services and drive impactful change.
- Company: Join the Tony Blair Institute, a global team of changemakers dedicated to making a difference.
- Benefits: Work in a diverse environment with opportunities for professional growth and impactful projects.
- Why this job: Be at the forefront of tech innovation, helping governments deliver better services for their citizens.
- Qualifications: 10+ years in digital transformation, strong government experience, and excellent communication skills.
- Other info: Collaborate globally and contribute to high-impact projects across various countries.
The predicted salary is between 36000 - 60000 £ per year.
We don’t just talk, we do. Lead the change with us. At the Tony Blair Institute for Global Change, we work with political leaders around the world to drive change. We help governments turn bold ideas into reality so they can deliver for their people. We do it by advising on strategy, policy and delivery, unlocking the power of technology across all three. And by sharing what we learn on the ground, so everyone can benefit. We do it to build more open, inclusive and prosperous countries for people everywhere.
We are a global team of over 800 changemakers, operating in more than 40 countries, across five continents. We are political strategists, policy experts, delivery practitioners, technology specialists and more. We speak more than 45 languages. We are working on over 100 projects, tackling some of the world’s biggest challenges. We’re all here at TBI to make a difference.
In a world of ever more complex challenges, we believe diversity of background and perspective is a strength. We pride ourselves on a culture that values and nurtures difference. We are dedicated to unlocking potential, not only for the countries we work in but also for each of our team members. No matter where you’re from or who you are, if you’re passionate about the transformative power of progressive politics, we invite you to build a better future with us.
Role Summary
The Client Engagement & Delivery Lead (Tech Transformation) will drive the design and delivery of initiatives that help governments modernize public services and accelerate digital transformation. Reporting to the Senior Director for Client Engagement and Delivery, the role spans strategy and execution. The Lead will work closely with country teams to identify government needs and shape opportunities for engagement, help governments design enabling policies and processes for technology adoption (including reforming procurement, budgeting, financing, and vendor management), and strengthen country teams’ delivery capacity.
The Lead will work with Product Management and developers in the R&D Innovation Lab to:
- Map government problems to feasible tech solutions and product roadmaps across core systems (e.g., budgeting, procurement, HR/talent, financial management, case management).
- Translate user and policy needs into technical requirements, backlogs, and implementation plans; co-design pilots and iterate towards production.
- Ensure delivery assurance, including success metrics, governance, security, and responsible tech controls in public-sector environments.
Overall, the Lead will act as a bridge between TBI’s global expertise (in the AI & Innovation Business Unit and more broadly in TBI) and country-level execution, ensuring projects translate into scalable and sustainable impact.
Key Responsibilities
Strategic Government Engagement and Business Development
- Lead market analysis and support country teams’ engagement with governments to identify new opportunities in digital transformation and public service innovation.
- Partner with regional teams to understand client priorities and adapt sales approaches to specific country and regional contexts.
- Support Country Directors to develop pipelines and convert relationships into tech-enabled business opportunities.
- Provide advisory support where required to facilitate market or country entry.
- Understand the needs and priorities of governments and assist in developing business opportunities.
Policy and Strategy Development
- Advise on reform of procurement, budgeting/funding, and vendor management to enable agile, tech-driven and innovation-friendly delivery.
- Advise on talent and skills development for civil servants, helping build sustainable digital and data capabilities.
- Advise on governance, assurance, and responsible technology practices suitable for public-sector environments.
- Support policy and regulatory adjustments necessary for the successful adoption and use of technology solutions.
Delivery and Implementation Support
- Strengthen country teams’ capacity to deliver high-quality, scalable digital projects; provide hands-on delivery assurance and troubleshooting.
- Translate government needs into product requirements and delivery roadmaps; oversee the journey from discovery to pilot and scaled deployment.
- Work closely with Product Management and the AI Incubator/Innovation Lab to tailor propositions, validate value, and ensure adoption in governments.
- Provide ongoing support to country teams to strengthen delivery capability, ensure alignment and execution quality.
- Work closely with product developers to ensure propositions are accurately represented and tailored to government client needs.
Coordination and Knowledge Sharing
- Collaborate closely with central teams in the AI & Innovation business unit and across TBI more broadly, as well as regional leads, to ensure a coherent approach across engagements.
- Capture and disseminate good practices, tools, and frameworks to support consistent, high-impact delivery.
- Contribute to the Global Affairs’ work on thought leadership on AI and digital transformation in government, and represent TBI in key forums when relevant.
Person Specification
Essential Skills
- 10+ years’ experience delivering complex digital transformation in government; deep understanding of public-sector operating environments.
- Must have hands-on government experience as implementers or practitioners (not policy-only backgrounds) at senior level.
- Proven ability to engage senior officials and convert strategy into delivery plans.
- Strong understanding of how governments adopt and regulate emerging technologies.
- Highly technical orientation with the ability to engage credibly with product and engineering teams on solution architecture, delivery pipelines, security, privacy, and interoperability.
- Bring tech transformation and deployment subject-matter expertise.
- Experience managing complex multi-stakeholder programmes.
- Excellent communication, analytical, and problem-solving skills.
- Effective working across cultures and distributed teams.
Desirable Skills
- Familiarity with donor-funded or multi-year implementation programmes.
- Regional expertise in APAC, MENA, or LATAM would be an asset.
Closing Date: 2026-02-15
Client Engagement & Delivery Lead - Tech Transformation employer: Tony Blair Institute for Global Change
Contact Detail:
Tony Blair Institute for Global Change Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Engagement & Delivery Lead - Tech Transformation
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at TBI. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for interviews by researching TBI's projects and values. Show us how your experience aligns with our mission to drive change and deliver tech solutions for governments.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can help modernise public services. We want to hear how you can bridge the gap between strategy and execution.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team of changemakers.
We think you need these skills to ace Client Engagement & Delivery Lead - Tech Transformation
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your true self shine through. We want to see your passion for tech transformation and how your experiences align with our mission. Don't be afraid to share your unique perspective!
Tailor Your Application: Make sure to customise your application for the Client Engagement & Delivery Lead role. Highlight your relevant experience in digital transformation and public service innovation, and show us how you can drive change in government settings.
Showcase Your Skills: We’re looking for someone with a strong technical orientation and hands-on experience. Be sure to highlight your ability to engage with senior officials and translate strategy into actionable delivery plans. This is your chance to impress us!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people. We can't wait to hear from you!
How to prepare for a job interview at Tony Blair Institute for Global Change
✨Know Your Stuff
Make sure you understand the ins and outs of digital transformation in government. Brush up on recent trends, challenges, and successful case studies. This will help you speak confidently about how you can drive change and deliver results.
✨Showcase Your Experience
Prepare to discuss your hands-on experience in public-sector environments. Be ready to share specific examples of how you've engaged with senior officials and turned strategies into actionable delivery plans. This is your chance to shine!
✨Engage with the Team
Demonstrate your ability to work collaboratively across cultures and teams. Think of ways to highlight your experience in multi-stakeholder programmes and how you’ve successfully navigated complex environments. Show them you’re a team player!
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the organisation. Inquire about their current projects, challenges they face in tech adoption, or how they measure success in their initiatives. This shows you're genuinely invested in making a difference.
