At a Glance
- Tasks: Be the friendly face of our salon, providing top-notch customer service and managing admin tasks.
- Company: Join the vibrant TONI&GUY team known for its welcoming atmosphere.
- Benefits: Earn £13 per hour plus commission and bonuses, with a 40-hour work week.
- Other info: We celebrate individuality and encourage all to apply, regardless of experience.
- Why this job: Make clients feel special while working in a fast-paced, dynamic environment.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 1040 - 1560 £ per month.
We are seeking a professional and friendly Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for our clients, providing exceptional customer service while managing a variety of administrative tasks. This role requires strong organisational skills, attention to detail, and the ability to multitask effectively in a busy working environment.
Salary: £13 per hour plus commission on sales plus bonuses
Schedule: 40 hours per week, this will include a Saturday.
Duties:
- Ensure all clients receive a warm, authentic TONI&GUY welcome.
- Maintain an organised Front of House environment.
- Ensure salon stock levels are not running low – ordering when necessary.
- Taking clients bills and rebooking clients' appointments.
- Replying to and composing emails.
- Cash handling - Petty cash and banking.
- Opening and closing.
- Complete Return To Work Meetings along with overlooking Fire Safety and Health and Safety.
- Be an integral part of the team, available to assist salon staff as needed.
- Working alongside a team in a fast-paced environment.
- Support our stylists and technicians in building and maintaining a loyal clientele.
- Deliver hospitality levels of service to all clients.
- Ensure unattended clients are taken care of and offer refreshments if requested.
- Ensure every client receives an authentic, relaxing, and top-tier hairdressing experience.
- Recommend products to clients to suit their hair needs.
- Always maintain the impeccable presentation of the salon.
At TONI&GUY, we believe that skills, potential, and passion for hairdressing come in various forms. We celebrate individuality and encourage candidates to apply, regardless of whether they meet every criterion on the list. Click apply now to start this new journey, we look forward to speaking to you soon.
Front of House in Bath employer: TONI&GUY
Toni&Guy is an exceptional employer that prioritises the growth and development of its team members, offering access to the prestigious TONI&GUY Academy for ongoing training. With a vibrant work culture in Worcester, employees enjoy benefits such as discounts on products and complimentary hairdressing services, all while being part of a dynamic and supportive environment that values exceptional client experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House in Bath
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TONI&GUY. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TONI&GUY before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House in Bath
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TONI&GUY:Your cover letter is your chance to shine! Tell us why you want to work at TONI&GUY specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TONI&GUY!
How to prepare for a job interview at TONI&GUY
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
