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- Tasks: Provide top-notch customer service and assist with enquiries in a busy call centre.
- Company: Join a respected local government department with a focus on community service.
- Benefits: Earn $38.90/hour plus superannuation, with flexible hours and training provided.
- Why this job: Make a difference in your community while gaining valuable experience in customer service.
- Qualifications: Strong customer service skills and ability to navigate computer systems.
- Other info: Casual roles available with potential for extension after 3 months.
The predicted salary is between 13 - 16 £ per hour.
We are urgently seeking experienced Customer Service Officers (with strong administration skills) for upcoming temporary roles with a highly professional inbound local government customer contact centre in Ipswich.
Duties include:
- Receiving incoming enquiries from customers ensuring a high level of customer service.
- Providing information and advice, together with directing calls to other Departments.
- Navigating computer systems and updating information.
- Completing necessary follow-up administrative action.
These casual roles will suit applicants seeking 20-25 hours/week (call centre hours are 8:30am – 4:30pm Monday to Friday). Availability to work additional hours (up to 30-hours/week) is highly desirable to cover business needs in peak periods.
To be considered, you will need to demonstrate:
- Strong customer service experience in a high-volume environment (call centre experience advantageous but not essential).
- Demonstrated commitment to high quality customer service with the ability to understand complex customer enquiries and manage customer expectations whilst adhering to policies and processes.
- Proven ability to work well in a high volume, fast paced environment (ideally, you will also demonstrate experience working with key performance indicators (KPIs)).
- Previous administration experience (including drafting correspondence/emails and navigating and updating CRM systems).
- Sound technical skills with proven ability to grasp new systems quickly and navigate across multiple screens whilst also responding to a customer enquiry.
- Accurate keyboarding skills (minimum 40 wpm @ 98% accuracy).
- Flexibility to work a casual roster arrangement between 8:30am and 4:30pm Monday to Friday.
- Availability to commence on 21/04/2026.
Four weeks training will be provided to support learning goals from 21/04/2026 (and we will require availability to work 8:00am to 3:30pm Monday to Friday during this time).
Due to the nature and responsibilities of this position, consent to a national criminal history check will be required prior to any offer of employment being made (and any record of disclosable court outcomes or pending charges will be considered based on relevance to the position being applied for).
Based on current business needs, we anticipate that this temporary assignment will be required for an initial period of 3 months, however, there is high potential for extension.
The casual hourly rate is $38.90 (plus superannuation). This is a great opportunity to work with a local government department in a professional, customer service focussed environment.
Where to from here? Please submit your application asap. If you have any specific questions, please contact our recruitment team on 07 3812 2920 or email apply@topoffice.com.au. We look forward to hearing from you!
17348I | Customer Service Officer (20-25 Hours p/week – Local Government, Inbound Call Centre) in Ipswich employer: TONI&GUY Australia Pty Ltd
Contact Detail:
TONI&GUY Australia Pty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 17348I | Customer Service Officer (20-25 Hours p/week – Local Government, Inbound Call Centre) in Ipswich
✨Tip Number 1
Get to know the company! Research Ipswich's local government and their customer service values. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this is an inbound call centre role, make sure you’re comfortable handling calls. Try role-playing with a friend to simulate customer interactions and improve your response time.
✨Tip Number 3
Be ready to showcase your admin skills! Brush up on navigating CRM systems and demonstrate your keyboarding accuracy. You might even want to prepare examples of how you've managed customer enquiries in the past.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 17348I | Customer Service Officer (20-25 Hours p/week – Local Government, Inbound Call Centre) in Ipswich
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service, especially in high-volume environments. We want to see how you've handled complex enquiries and managed customer expectations in the past.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to match the job description. Mention specific skills like your administration experience and technical abilities that align with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TONI&GUY Australia Pty Ltd
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Think of specific examples where you've handled complex enquiries or managed customer expectations. This will show that you understand the role and can provide the high level of service they’re looking for.
✨Familiarise Yourself with the Role
Read through the job description carefully and understand the key responsibilities. Be ready to discuss how your previous administration experience and technical skills align with their needs, especially navigating CRM systems and handling multiple screens.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios. Practice how you would respond to a difficult customer or a high-volume situation. This will demonstrate your ability to stay calm under pressure and adhere to policies while providing excellent service.
✨Show Your Flexibility
Since the role requires flexibility in working hours, be prepared to discuss your availability. Highlight any past experiences where you’ve adapted to changing schedules or taken on extra hours during peak times. This will show that you’re committed and ready to meet their business needs.