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- Tasks: Be the friendly face of our accounting firm, managing calls and client interactions.
- Company: Join a well-established accounting firm in Ipswich with a professional and supportive team.
- Benefits: Enjoy a dynamic work environment with potential for extended hours and valuable experience.
- Why this job: Perfect for those who love customer service and want to grow in a professional setting.
- Qualifications: Previous admin experience is a plus; strong communication and organisational skills are essential.
- Other info: Flexible hours available, with potential Saturday shifts; tech-savvy candidates preferred.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking an experienced Receptionist to support a highly professional and well-established Ipswich accounting firm over the tax season. Joining a small team of administration staff, you will be the first point of contact for clients and will provide administrative support to a team of four accounting professionals.
Day-to-day responsibilities include:
- Greeting visitors and responding to telephone enquiries via SMS/email, directing calls and taking messages
- Diary management and scheduling of appointments
- Open and closing of office
- Preparing pre-appointment forms / correspondence and proofreading documents
- Electronic records management (including indexing documents into document retrieval system)
- Tracking client records and liaising with clients regarding information
- Providing general administrative support including filing and managing stationery
To be considered, you should demonstrate a passion for providing exceptional levels of customer service, together with:
- Previous experience in an aligned role (administration experience within a professional environment such as an accounting or legal firm preferred but not essential)
- Well-developed communication (verbal and written) and interpersonal skills
- Proven ability to work with a sense of urgency in a high volume, deadline-oriented environment
- Strong time management and organisational skills to manage competing priorities
- Availability to be rostered between 8:00am to 6:00pm (with possible Saturday mornings)
- Confidence and competence learning and using a range of technology and computer systems (experience with Xero is advantageous)
Initially, support is required up to the end of September however there may be opportunities for this to be extended.
Please submit your application as soon as possible or contact our recruitment team on 3812 2920 if you have any specific questions. We look forward to hearing from you!
16954I | Receptionist (Well established and professional accounting firm located in Ipswich) employer: TONI&GUY Australia Pty Ltd
Contact Detail:
TONI&GUY Australia Pty Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 16954I | Receptionist (Well established and professional accounting firm located in Ipswich)
✨Tip Number 1
Familiarise yourself with the accounting industry, especially the specific services offered by the firm. This knowledge will help you engage confidently with clients and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be the first point of contact for clients, being articulate and professional in your interactions is crucial. Consider role-playing common scenarios with a friend to build your confidence.
✨Tip Number 3
Showcase your organisational skills by preparing a mock diary management system. This could involve scheduling appointments or managing competing priorities, which will highlight your ability to handle the demands of the role effectively.
✨Tip Number 4
If you have experience with technology and computer systems, particularly Xero, be ready to discuss this in detail. If you don't have direct experience, consider familiarising yourself with similar software to show your willingness to learn and adapt.
We think you need these skills to ace 16954I | Receptionist (Well established and professional accounting firm located in Ipswich)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, especially within professional environments like accounting or legal firms. Emphasise your customer service skills and any specific software knowledge, such as Xero.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional customer service. Mention your ability to manage competing priorities and your experience in high-volume, deadline-oriented settings.
Highlight Communication Skills: In both your CV and cover letter, emphasise your well-developed verbal and written communication skills. Provide examples of how you've successfully interacted with clients or colleagues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for the role of a receptionist.
How to prepare for a job interview at TONI&GUY Australia Pty Ltd
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for clients. Be prepared to discuss your previous experiences in customer service and how you handle difficult situations. Highlight any specific examples where you went above and beyond to assist a client.
✨Demonstrate Organisational Abilities
The role requires strong time management and organisational skills. Be ready to talk about how you prioritise tasks and manage competing deadlines. You might want to share a specific instance where your organisational skills made a difference in your previous job.
✨Familiarise Yourself with Relevant Technology
Since the job mentions the use of technology and systems like Xero, it’s beneficial to brush up on these tools before the interview. If you have experience with similar software, be sure to mention it and express your willingness to learn new systems quickly.
✨Prepare for Common Interview Questions
Anticipate questions related to your experience in a professional environment, especially in administration roles. Practice your responses to questions about handling high-pressure situations and managing multiple tasks, as these are crucial for the role.
