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- Tasks: Greet guests, manage reservations, and ensure a fun dining experience.
- Company: Join Nightcap, an award-winning late-night bar operator with a vibrant culture.
- Benefits: Enjoy 50% off food and drinks, mental health support, and career progression opportunities.
- Why this job: Be part of a creative team that values your ideas and personality while having fun!
- Qualifications: Strong communication skills and a positive attitude are essential; experience is a plus.
- Other info: Flexible part-time hours available from May to December; apply with a CV or video!
Job Description
Host – Tonight Josephine
About us:
Nightcap is an award-winning operator in the late-night bar scene. We operate a portfolio of bars and venues across the UK, including brands like The Cocktail Club, Tonight Josephine, Barrio Familia, and Dirty Martini to name just a few. With a mission to be the UK’s leading bar group. Our purpose of existence is the belief that EVERYONE deserves a great night out, and therefore it's everyone's job to make sure we create great nights… and days out! We have a lively and dynamic work-ethos across all our bars and offices. Our culture is creative, innovative, and collaborative, where everyone contributes ideas and brings their true self to work every day, as we are hell-bent on harnessing a place where everyone can belong. Working here is fast paced, at times challenging, but copious amounts of fun!
Who is Josephine? Josephine is the original rule breaker who doesn’t give a damn what anyone else thinks. She started as a nobody but with a whole lot of hustle and a little bit of luck, she became Empress of the French. Her motto? Well behaved women don’t make history! We are the Bande de Filles. Cocktails forever!
What's in it for you?
- Your dedication to the customer experience will be rewarded with a generous service charge.
- An amazing 50% discount on food and drink across all our awesome venues.
- Access to our Employee Assistance Program (EAP) which provides consultation sessions on mental health, well-being and finance, grants, and any other needed support.
- The opportunity to join our world-class bartender training program and become a Cocktail Jedi.
- Third-party training sessions that come with globally accepted certificates.
- Incredible career progression opportunities. We're invested in your success during your time with us!
- And don't forget our annual Nightfest staff party, where over we all come together to celebrate. It's an event you won't want to miss!
What We Need:
As a Host/Hostess, you will greet and welcome customers, manage reservations, and ensure a smooth and enjoyable dining experience.
This is a PART TIME vacancy, with shifts based over 7, and a wage starting at £10.42 per hour!
Candidate MUST be available to work May – December.
Responsibilities:
- Capable of handling different bookings at the same time, deal with our guests' reservations and make sure that they receive the most iconic welcome there is!
- Escort guests to their tables and give them the best tour around our cocktail menu. We want to hear your recommendations.
- Answer phone calls, take reservations, and provide information to guests over the phone.
- Handle guest inquiries, complaints, and special requests in a professional and courteous manner.
- Maintain a clean and organized front-of-house area, including the entryway, waiting area, and restrooms.
- Assist in opening and closing duties, including setting up the host stand and organizing reservation books.
Skills and Experience:
- Strong communication skills to interact with guests in a polite and engaging manner.
- Excellent organizational abilities to manage reservations and seating arrangements efficiently.
- Ability to work well under pressure and handle a high volume of guests during busy times.
- Positive and outgoing personality with a genuine desire to create a welcoming atmosphere for guests.
- Problem-solving skills to handle guest inquiries and address any issues that may arise.
If you enjoy mixing up delicious cocktails and providing excellent service to create memorable experiences for our guests, then we would be delighted to hear from you.
We look forward to having you join our team at Tonight Josephine!
Your Application, Your Way
At Nightcap, our amazing diverse teams are the key to delivering the ultimate guest experience. We need more incredible people to continue to deliver for our guests. It can be difficult for your passion, enthusiasm, and personality to shine though when applying using a CV. We want to do things a little differently and give you the opportunity to stand out from the crowd and shine. As part of the application process, you will be given the opportunity to use a CV or record a short video telling us why you’re amazing and we should hire you, maybe you’ve even got a little party trick you want to show … this truly is Your Application, Your Way
Host - Tonight Josephine employer: Tonight Josephine (Nightcap Plc.) Careers
Contact Detail:
Tonight Josephine (Nightcap Plc.) Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host - Tonight Josephine
✨Tip Number 1
Show your personality! Since Tonight Josephine values a positive and outgoing atmosphere, make sure to let your true self shine through in any interactions you have with the team or during the application process.
✨Tip Number 2
Familiarize yourself with the cocktail menu. Being able to recommend drinks and provide insights about the offerings will not only impress the hiring team but also show your enthusiasm for the role.
✨Tip Number 3
Practice your communication skills. As a host, you'll need to engage with guests effectively, so consider rehearsing how you would greet customers and handle inquiries to demonstrate your strong communication abilities.
✨Tip Number 4
Be prepared to showcase your problem-solving skills. Think of examples from past experiences where you've successfully handled guest complaints or special requests, as this will highlight your ability to thrive under pressure.
We think you need these skills to ace Host - Tonight Josephine
Some tips for your application 🫡
Show Your Personality: Since the application process allows for a video submission, take this opportunity to showcase your personality. Be engaging and enthusiastic, and don't hesitate to share a fun fact or a party trick that reflects who you are.
Highlight Relevant Experience: In your CV or video, emphasize any previous experience in hospitality or customer service. Mention specific roles where you managed reservations or provided excellent guest experiences, as these skills are crucial for the Host position.
Communicate Your Passion: Express your passion for creating memorable experiences for guests. Share why you love working in the hospitality industry and how you can contribute to the vibrant atmosphere at Tonight Josephine.
Be Professional Yet Fun: While it's important to be professional, remember that the culture at Nightcap is lively and fun. Balance professionalism with a light-hearted approach in your application to align with their dynamic work ethos.
How to prepare for a job interview at Tonight Josephine (Nightcap Plc.) Careers
✨Show Your Personality
As a Host at Tonight Josephine, your personality is key! Be sure to let your genuine, outgoing nature shine through during the interview. Share stories that highlight your enthusiasm for creating memorable experiences for guests.
✨Demonstrate Strong Communication Skills
Since you'll be interacting with guests regularly, it's important to showcase your communication skills. Practice how you would greet customers and handle inquiries or complaints. A friendly and engaging demeanor will go a long way!
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as managing multiple reservations or dealing with a difficult guest. Think of examples from your past experiences where you've successfully navigated similar challenges.
✨Express Your Passion for Hospitality
Make sure to convey your love for the hospitality industry and your desire to create a welcoming atmosphere. Discuss any relevant experience you have and why you believe everyone deserves a great night out, aligning with the company's mission.
