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- Tasks: Lead the Central Delivery team, ensuring successful client engagement and project delivery.
- Company: Join Tonic, a dynamic company focused on innovative client solutions.
- Benefits: Enjoy competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Shape the future of delivery in a fast-paced environment and make a real impact.
- Qualifications: 15+ years in Financial Services with proven leadership in delivery management.
- Other info: Be part of a motivated team driving continual improvement and innovation.
The predicted salary is between 72000 - 108000 £ per year.
Tonic’s Central Delivery team performs a vital function ensuring effective governance of all client engagements. Ultimately responsible for all stages of the delivery lifecycle, from mobilisation through to project close, the team continues to grow in-line with Tonic’s increasing book of work. The Global Head of Delivery will be accountable for multiple responsibility streams at Tonic, as the leader of the Central Delivery team.
Responsibilities
- Engagement Mobilization
- Contribution to Sales proposal definition
- Ensure that client sales proposals are fit-for-purpose to meet our delivery and commercial goals
- Tonic team definition
- Tonic delivery model definition
- Selection of the best team for delivery success
- Review of internal and external candidates, experience and skillsets
- Recruitment of the right external candidates
- Management of commercial terms and contracts for candidates
- Ongoing partnership with Head of Operations, for legal and commercial considerations
- Lead for Client Engagement mobilization
- Ongoing coordination with Client Sponsors & Procurement team
- Statement of Work review and feedback
- Pre-engagement planning & mobilization
- Communications with Tonic delivery team
- Creation of high-quality client materials for Engagement Kick-Off
- Leading of Kick-Off workshops and early client meetings, as required
- Delivery Management
- Lead delivery communications framework
- Central engagement tracking and reporting across all Tonic engagements
- Manage central quality assurance process for Tonic artefacts and deliverables
- Client relationship management
- Build successful, long-term client relationships
- Ownership of all client-facing delivery communications and escalations
- Regular client meetings
- Timely and practical solution remediation, for key risks and issues
- Pro-Active Delivery Advisory
- Ongoing provision of pro-active advice and guidance across our Tonic delivery teams
- Preparation for key client meetings
- Stakeholder management
- Pro-active identification and mitigation of key delivery risks
- Identification of additional domain and transformation expertise required
- Continual improvement of our Delivery operating model
- The Global Head of Delivery will be accountable for building a best-in-breed delivery operating model to ensure delivery scalability and standardization.
- Creation of an objective set of goals and metrics for the Delivery team
- Ongoing success tracking across agreed goals/metrics
- Lead formal lessons learnt across existing and previous delivery engagements
- Successful execution and governance of our Central Delivery Improvements program
- Build a motivated and highly-productive Delivery team
- The Global Head of Delivery will provide leadership across the entire Delivery team.
- Management of Global Delivery team
- Drive innovation by creating an environment that encourages forward-thinking
- Delivery team communications
- Maintain low staff attrition, per our targets
- Management of team performance
- Incremental growth of our client delivery scope
- The Global Head of Delivery will contribute to Tonic’s ongoing commercial growth.
- Ongoing identification of Tonic sales opportunities
- Contribution to sales proposals and bids for new work
- Define new Tonic services, in line with our clients’ needs
Required Skills & Experience
- 15+ years’ experience within the Financial Services industry
- Direct experience working within one or more financial markets consultancies
- Previously held a Head of Delivery position, or equivalent
- Proven Business Transformation specialist, with 15+ years related experience
- 5+ years’ experience as a Project Manager
- 5+ years’ experience as Programme Manager
- Hands-on management of high complexity transformation programs
- Successful definition and implementation of delivery operating model improvements
- Trained and practical execution of best practice delivery frameworks
- Creation of high-quality project documentation and templates
Personal
- Comfortable working in a fast-paced, dynamic environment
- Pro-active, forward-looking mentality
- Confident and strong communicator
- Highly organized individual
- Well-respected leader
- Experience building a highly motivated team
- Strong attention to detail
- Strong Microsoft Office application skills
Desirable Skills & Experience
- Previous experience as a Business Analyst
- Previous relationship management and sales experience
- Experience working within domains such as Collateral, Post-Trade, Securities Finance, Digital & Risk
- Experience within a COO role, or similar
Qualifications
- A first level university degree, 2:1 (or equivalent)
- One Or More Professional Project Management Qualifications
Seniority level: Executive
Employment type: Full-time
Job function: Management and Manufacturing
Head of Delivery in London employer: Tonic
Contact Detail:
Tonic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Delivery in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people know you’re on the hunt for a Head of Delivery role, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching Tonic and its delivery model inside out. Understand their client engagement strategies and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to discuss how you've built motivated teams and driven successful delivery outcomes in the past. Use specific examples to illustrate your points and demonstrate your fit for the Global Head of Delivery position.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are still excited about the opportunity at Tonic.
We think you need these skills to ace Head of Delivery in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Delivery role. Highlight your experience in managing complex projects and leading teams, as well as any relevant transformation roles you've held. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Tonic. Share specific examples of your leadership style and how you've successfully delivered projects in the past. Let us know what excites you about this opportunity!
Showcase Your Communication Skills: As a leader, strong communication is key. In your application, demonstrate your ability to convey complex ideas clearly and effectively. Whether it's through your CV, cover letter, or any additional materials, we want to see your communication prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you're proactive and keen to join our team at Tonic!
How to prepare for a job interview at Tonic
✨Know the Delivery Lifecycle Inside Out
Make sure you understand every stage of the delivery lifecycle, from mobilisation to project close. Be ready to discuss how you've successfully managed these stages in your previous roles, and think about specific examples that highlight your experience in leading complex programmes.
✨Showcase Your Leadership Skills
As a potential Head of Delivery, your leadership style is crucial. Prepare to talk about how you've built and motivated teams in the past. Think about instances where you've driven innovation or improved team performance, and be ready to share those stories.
✨Demonstrate Client Relationship Management Expertise
Client engagement is key in this role. Be prepared to discuss how you've built long-term relationships with clients and handled escalations. Share examples of how you've provided proactive advice and solutions to client issues, showcasing your ability to manage expectations effectively.
✨Prepare for Scenario-Based Questions
Expect questions that require you to think on your feet. Prepare for scenario-based questions related to risk management, stakeholder engagement, and delivery challenges. Practise articulating your thought process and decision-making strategies clearly, as this will demonstrate your problem-solving skills.
