At a Glance
- Tasks: Lead and develop operations across multiple hospitality venues in Birmingham.
- Company: Dynamic hospitality group with a focus on quality and guest experience.
- Benefits: Competitive salary, profit share, 28 days holiday, and staff discounts.
- Other info: Exciting opportunity to influence and innovate in a vibrant environment.
- Why this job: Shape the future of a growing hospitality group and make a real impact.
- Qualifications: Senior operational leadership experience in premium hospitality and multi-site management.
The predicted salary is between 70000 - 70000 £ per year.
Group Operations Manager | Birmingham | £65,000 - £70,000 plus group profit share
What’s in it for the successful Group Operations Manager?
- Group profit share scheme
- 28 days holiday including bank holidays, rising by a day for every year of service
- 5% contributory pension
- Access to a pay-on-demand scheme, so you can draw your earnings as you go rather than waiting for payday
- Staff meal on duty
- Staff discounts across the group
- 45 hours per week, with weekends and evenings when the business needs you
- All venues within Birmingham, no motorway miles and no nights away
- A senior seat at the table, reporting directly to the Commercial Director
- Full ownership of a multi-site group covering a hotel, its flagship restaurant and three further restaurant, bar and café venues
- Real scope to set the structure, standards and operating rhythm from the ground up
- Pre-opening and mobilisation work on new sites, with more venues in the pipeline
- General Managers, Head Chefs and central operational support reporting into you
Tonic are pleased to partner with our client to recruit a Group Operations Manager for their growing Birmingham hospitality group.
This is a genuine build role.
The group is expanding, systems and ways of working are still being shaped, and the person who takes this on will have a direct hand in how it all comes together.
All venues sit within Birmingham, so you will be moving between sites daily without a licence or a long commute.
You will own day-to-day operations across every venue, lead and develop the management team, protect the guest experience and deliver the numbers behind it.
Expect to be on the floor during service one hour and in a P&L review the next.
What are we looking for from Group Operations Manager candidates?
- Significant senior operational leadership experience in premium hospitality, ideally quality-led restaurants
- Proven multi-site leadership, with accountable managers reporting to you
- A good working knowledge of the Birmingham and wider Midlands hospitality scene
- Strong commercial and financial grip, P&L ownership, budgeting, forecasting, labour control, margin and stock management
- Experience opening, mobilising or turning around hospitality venues
- A track record of lifting guest experience, standards, profitability and team performance
- Confident people leader who inspires teams while holding clear accountability
- Solid knowledge of food safety, health and safety, licensing and hospitality compliance
- Highly organised, practical and visible in your leadership style
- Flexible across evenings, weekends and key trading periods
- Hotel operational experience across rooms, front office, housekeeping and revenue is desirable
- Destination dining, private dining, events or conference and banqueting experience is desirable
- Experience implementing hospitality technology and reporting systems is desirable
If you are interested in this role or would like to find out more, get in touch with the team at Tonic today.
Group Operations Manager in Birmingham employer: Tonic Talent
Join a vibrant and dynamic team at our new competitive socialising venue in Liverpool, where you'll have the unique opportunity to be part of the founding team and shape the culture from the ground up. With a competitive salary and genuine progression opportunities as we expand, this role offers a high-energy work environment that blends fun with professional growth. Experience direct exposure to ownership and a variety of day-to-day operations, making it an exciting place for those looking to make a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Group Operations Manager in Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Tonic Talent. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Tonic Talent
Don't be shy about reaching out to Tonic Talent directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Group Operations Manager in Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Tonic Talent and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Tonic Talent
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
