About the role
A leading global customer experience company is expanding its multilingual team in Greece. You will support international customers in German, helping them by phone, email, and chat.
Start date: 09 November 2026
The Responsibilities
Provide timely and accurate responses to customer inquiries via phone, email, and chat
Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines
Resolve issues related to delayed, lost, or damaged packages following company procedures
Handle billing questions, customs requirements, and documentation support
Maintain a high level of professionalism and deliver a positive customer experience
Log all interactions in the internal CRM system with detail and accuracy
Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards
The Offer
Competitive salary package
Transportation bonus
Performance bonus (up to 15% of salary)
Relocation support (where applicable): hotel and flight covered
Monday-Friday schedule with rotating shifts
40 hours per week
The Requirements
Fluency in German
Good command of English (B1–B2 minimum for training and internal communication)
Strong communication skills, both written and verbal
Ability to handle stress, multitask, and work in fast-paced environments
Problem-solving mindset and customer-first attitude
Eligible to work legally in Greece
German-Speaking Customer Support Specialist, Greece + Relocation Package employer: Tonguepoint
At Tonguepoint, we pride ourselves on being an excellent employer by offering a fully remote and flexible work environment that empowers our interpreters to manage their own schedules. With competitive pay rates and comprehensive training provided, we support your professional growth while ensuring you play a vital role in bridging communication gaps in critical situations. Join us in a culture that values diversity, professionalism, and the importance of clear communication.
