PCN Administration Assistant in Taunton

We have an exciting opportunity for a new Primary Care Network (PCN) Administration Assistant to join our Tone Valley PCN team, working with Proactive Care (PAC) and Enhanced Health in Care Homes (EHCH) at Creech Medical Centre, and Community Investigation Hub (CIH) at Taunton Vale Healthcare. The PCN Administration Assistant is responsible for undertaking a wide range of administrative duties, and for the provision of administrative support to the members of the PCNs PAC, EHCH and CIH Teams in relation to their patient-facing and non-patient-facing work.

The PCN Administration Assistant will work closely with the Operational Leads, as well as the relevant teams and practices, to support the implementation of the proactive model of care and Community Investigation Hub work for the PCN patients; including the design, development and maintenance of services, standard operating procedures, template documentation, policies, pathways and accurate coding of activity and quality improvement.

The PCN Administration Assistant will support EHCH Team with the booking and organisation of care home rounds, multi-disciplinary meetings and administrative roles as required by the EHCH to support project delivery. They will also support PAC and EHCH Team with administration support and minuting for multidisciplinary team meetings and multi-agency risk meetings (MARM).

Main duties of the job include:

• Starting early each day with the CIH Team to rebook patients in the event of short notice sickness and to support with coding CIH activity and monitoring this across the 5 GP Practices, full training will be given.
• Supporting the Practices to effectively book patients into the correct Community Investigation Hub appointments and send out information to patients and follow up in advance of appointments to reduce DNA rates or non-compliance with pretest instructions.
• Assisting the PAC, EHCH & CIH Team in ensuring the dissemination of information across the member practices, and to neighbourhood stakeholders as appropriate.
• Supporting the administration of any shared learning events as well as PAC, EHCH & CIH Team meetings, meetings with member practices and with neighbourhood stakeholders.

About us: The Tone Valley PCN consists of 5 like-minded Somerset practices; Lyngford Park Surgery, Taunton Vale Healthcare, Creech Medical Centre, Warwick House Medical Centre, North Curry Health Centre and are responsible for the provision of excellent care to 36,500 patients in Taunton.

The successful candidate must have a full UK driving licence and access to own vehicle as travelling across the locality is a requirement for this role.

Primary key responsibilities of the role include:

• Supporting the delivery of the PCN's proactive care project and CIH services on behalf of the PCN.
• Supporting the Operational Leads for Proactive Care & CIH in delivery of their role, services, and management of their diary and team diaries.
• Managing patient compliments, and complaints when requested to do so, and identifying any necessary learning brought about through incidents and near-miss events.
• Completing and submitting any patient safeguarding reports, MARM requests or general referrals.
• Arranging, setting up and running various types of meetings; minuting those meetings and recording actions arising from them.
• Monitoring generic PCN PAC and EHCH Team email correspondence throughout the working day.
• Running electronic computer-based data searches, as requested, to support the PCN PAC, EHCH & Community Investigation Hub data extraction, analysis and reporting tasks.
• Supporting all members of the PCN PAC, EHCH & CIH Team with general administrative tasks and diary management.
• Being a single point of contact for general enquiries from PCN member practices and neighbourhood stakeholders.
• Monitoring and maintaining an adequate stock of office supplies.
• Making outgoing telephone calls and answering incoming telephone calls, transferring calls or dealing with the caller's requests appropriately.

Secondary responsibilities may include:

• Supporting the delivery of GMS contract work including QOF, Network Contract DES and Primary Care National Service Frameworks.
• Providing cover during staff absences.
• Undertaking any tasks consistent with the level of the post and the scope of the role.

Qualifications required include GCSE Mathematics and English (4 or above), educated to GCSE level or equivalent, NVQ Level 2 in Health and Social Care.

Experience required includes experience of working with the general public, experience of administrative duties, and experience of working in a healthcare setting.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.