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- Tasks: Manage memberships and deliver top-notch leisure experiences for our community.
- Company: Join a vibrant team at Tonbridge School Centre, known for its exceptional facilities.
- Benefits: Full-time role with competitive pay and a supportive work environment.
- Other info: Flexible shifts including evenings and weekends, with opportunities for growth.
- Why this job: Be part of a dynamic team that values customer service and community engagement.
- Qualifications: Strong customer service skills and experience in leisure management preferred.
The predicted salary is between 30000 - 40000 £ per year.
At the Tonbridge School Centre (TSC), our team of more than 100 staff is dedicated to providing exceptionally high-quality leisure services for Tonbridge School boys and the wider community. The TSC offers some of the finest sport, leisure, and gym facilities in Southeast England and is home to the TSC Members’ Leisure Club.
We are looking for a Membership Manager to join our team on a full-time basis. Reporting to the TSC Assistant Manager, the Membership Manager will play a key role in the commercial success of the Members’ Club. The role is responsible for delivering a high-quality leisure experience to members, pupils, staff, and the wider community, combining excellent customer service with strong operational standards. Working closely with colleagues across Reception, Marketing, and Centre Operations, the postholder will help ensure the smooth day-to-day running of the facility while maintaining a welcoming, safe, and professional environment.
Hours of work
This is a full-time, all year-round post of 40 hours per week, based on a shift system which includes evenings and weekends. Example shifts include:
- Monday to Friday: 7:30 am to 4:30 pm, 9:00 am to 6:00 pm, or 11:30 am to 8:30 pm
- Saturday and Sunday: 8:45 am to 7:00 pm
We reserve the right to interview and appoint before the closing date; therefore, early applications are encouraged. Tonbridge School is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service.
Membership Manager in Tonbridge employer: Tonbridge School
Contact Detail:
Tonbridge School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager in Tonbridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure and sports industry. We all know that sometimes it’s not just what you know, but who you know. Attend local events or join online groups related to membership management to get your name out there.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for customer service and community engagement shine through. We want to see how you can bring a welcoming vibe to the Members’ Club and make it a place everyone loves.
✨Tip Number 3
Do your homework! Research Tonbridge School Centre and its values. We’re looking for someone who aligns with our mission of providing high-quality leisure services. Tailor your responses in interviews to reflect how you can contribute to our goals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of our team at the TSC. Don’t miss out on this opportunity!
We think you need these skills to ace Membership Manager in Tonbridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Membership Manager role. Highlight your experience in leisure services and customer service, as this will show us you understand what we're looking for.
Showcase Your Passion: Let your enthusiasm for providing high-quality leisure experiences shine through in your application. We want to see that you're genuinely excited about the role and how you can contribute to our team at TSC.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily see your qualifications and fit for the role without any confusion.
Apply Early: Since we might interview and appoint before the closing date, don’t wait until the last minute to submit your application. Get it in early through our website to increase your chances of standing out!
How to prepare for a job interview at Tonbridge School
✨Know the TSC Inside Out
Before your interview, take some time to research the Tonbridge School Centre and its facilities. Familiarise yourself with their services, values, and community involvement. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Membership Manager, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can create a welcoming environment and ensure member satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Team Collaboration
This role involves working closely with various teams. Be ready to discuss how you've successfully collaborated with others in previous positions. Highlight any experience you have in coordinating with marketing or operations, as this will illustrate your ability to contribute to the smooth running of the facility.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and the future of the Members’ Club. This shows that you're not just interested in the job, but also in how you can contribute to the team's success and the overall experience at TSC.