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- Tasks: Manage memberships and deliver top-notch leisure experiences for our community.
- Company: Join a vibrant team at Tonbridge School Centre, known for its excellent facilities.
- Benefits: Full-time role with competitive pay and opportunities for professional growth.
- Other info: Flexible shifts including evenings and weekends, perfect for balancing work and study.
- Why this job: Be part of a dynamic environment that values customer service and community engagement.
- Qualifications: Strong customer service skills and experience in leisure management preferred.
The predicted salary is between 30000 - 40000 £ per year.
At the Tonbridge School Centre (TSC), our team of more than 100 staff is dedicated to providing exceptionally high-quality leisure services for Tonbridge School boys and the wider community. The TSC offers some of the finest sport, leisure, and gym facilities in Southeast England and is home to the TSC Members’ Leisure Club.
We are looking for a Membership Manager to join our team on a full-time basis. Reporting to the TSC Assistant Manager, the Membership Manager will play a key role in the commercial success of the Members’ Club. The role is responsible for delivering a high-quality leisure experience to members, pupils, staff, and the wider community, combining excellent customer service with strong operational standards.
Working closely with colleagues across Reception, Marketing, and Centre Operations, the postholder will help ensure the smooth day-to-day running of the facility while maintaining a welcoming, safe, and professional environment.
Hours of work: This is a full-time, all year-round post of 40 hours per week, based on a shift system which includes evenings and weekends. Example shifts include:
- Monday to Friday: 7:30 am to 4:30 pm, 9:00 am to 6:00 pm, or 11:30 am to 8:30 pm
- Saturday and Sunday: 8:45 am to 7:00 pm
We reserve the right to interview and appoint before the closing date; therefore, early applications are encouraged. Tonbridge School is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service.
Membership Manager in Kent employer: Tonbridge School
Contact Detail:
Tonbridge School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager in Kent
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Tonbridge School Centre on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the TSC’s facilities and services, and think about how your experience aligns with their mission of providing high-quality leisure services.
✨Tip Number 3
Show off your customer service skills during the interview! Share specific examples of how you've delivered excellent service in past roles, especially in a leisure or community setting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the TSC team.
We think you need these skills to ace Membership Manager in Kent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Membership Manager role. Highlight your experience in leisure services and customer service, as this will show us you understand what we're looking for.
Showcase Your Passion: Let your enthusiasm for providing high-quality leisure experiences shine through in your application. We want to see that you're genuinely excited about the opportunity to work with our team and contribute to the TSC Members’ Leisure Club.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. This helps us quickly see how your skills and experiences align with the role.
Apply Early!: Don’t wait until the last minute to submit your application. We might start interviewing before the closing date, so getting your application in early gives you a better chance to stand out!
How to prepare for a job interview at Tonbridge School
✨Know the TSC Inside Out
Before your interview, make sure you research the Tonbridge School Centre thoroughly. Understand their facilities, services, and community involvement. This will not only show your genuine interest but also help you tailor your answers to align with their values and mission.
✨Showcase Your Customer Service Skills
As a Membership Manager, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you can create a welcoming environment and ensure members have a top-notch leisure experience.
✨Demonstrate Team Collaboration
This role involves working closely with various teams. Be ready to discuss how you've successfully collaborated with others in previous roles. Share specific instances where teamwork led to improved operations or member satisfaction, as this will resonate well with the interviewers.
✨Prepare for Shift Work Questions
Since the position requires flexibility with shifts, be prepared to discuss your availability and willingness to work evenings and weekends. Show that you understand the demands of the role and are committed to providing consistent support to the team and members.