At a Glance
- Tasks: Provide top-notch customer support for parking-related queries and manage service requests.
- Company: Join a community-focused team in a flexible, part-time role.
- Benefits: Competitive salary, flexible working hours, and a supportive team environment.
- Other info: Opportunity for career growth and a positive work culture.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: GCSEs in English and Maths, strong communication skills, and customer service experience.
The predicted salary is between 25185 - 28000 £ per year.
£21,257 - £23,567 for 30 hours per week (FTE salary £26,217-29,067)
Location: Opportunity for flexible/hybrid working, Kings Hill, West Malling
Contract: Permanent
Working Pattern: Part Time
Hours: 30 hours per week.
DBS Check: Yes
Closing Date: 19/07/2026 at 16:16
Reference: SSLTS/26/340330
Are you organised, customer-focused, and ready to make a difference in your local community? We are looking for a Parking Support Officer to join our busy Parking Office team, providing high-quality customer support services on a range of parking-related issues.
About the Role
- Deliver excellent customer service to the public, handling telephone enquiries, emails, and post in a polite and efficient manner.
- Support professional and technical officers within the parking team.
- Undertake a wide range of clerical and administrative tasks, including financial processing, using various IT systems.
- Manage service requests such as parking permits, season tickets, and dispensations, ensuring accurate data entry and record-keeping.
- Participate in the team’s late duty rota and assist with payment processing.
- Prepare draft management reports and statistical information for the Parking Support Manager.
- Continually seek ways to improve service effectiveness and efficiency.
- Ensure compliance with Health and Safety policies and contribute to a positive, customer-oriented team environment.
This is a part-time position. While our strong preference is for the hours to be worked across Monday to Friday to best support the needs of the service, the actual working pattern can be discussed at interview.
About You
- A sound educational background to at least GCSE level (or equivalent) in English and Mathematics.
- Excellent communication skills and a friendly, approachable manner.
- Experience working in an office-based, customer service environment.
- Strong organisational skills, attention to detail, and the ability to work both independently and as part of a team.
- Confidence using Microsoft Office and other IT systems.
- A flexible, positive attitude and the ability to handle enquiries of a sensitive or challenging nature.
- An understanding of good customer care practice and equality and diversity issues.
If you are accurate, well-organised, and have a customer-oriented approach to work, we would love to hear from you.
For an informal discussion about this role, please contact Sharon Smith, Parking Support Manager, 01732 876143 (direct candidates only, strictly no agencies).
How to apply
Please apply online. If this is not possible, please contact a member of the HR team by emailing.
Contact Details:
Tonbridge and Malling Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Parking Support Officer - Part-time in Tonbridge
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Tonbridge and Malling Borough Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Tonbridge and Malling Borough Council and let us see your personality shine through!
We think you need these skills to ace Parking Support Officer - Part-time in Tonbridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Tonbridge and Malling Borough Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Tonbridge and Malling Borough Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Tonbridge and Malling Borough Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Tonbridge and Malling Borough Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Tonbridge and Malling Borough Council will surely appreciate.
