At a Glance
- Tasks: Supervise a team and manage resident enquiries to keep services running smoothly.
- Company: Join the Tonbridge & Malling Council, making a real difference in your community.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on problem-solving and organisational skills.
- Why this job: Be the backbone of essential services and make a positive impact every day.
- Qualifications: Experience in customer service and team coordination is a must.
The predicted salary is between 30000 - 40000 £ per year.
Location: Opportunity for flexible/home working, Kings Hill, Tonbridge & Malling Council
Contract: Permanent
Working Pattern: Full Time
Hours: 37 hours per week.
DBS Check: No
Make a real difference in the services residents rely on every day. We’re looking for a highly organised and proactive Business Support Manager to help keep key frontline services running smoothly. This is a hands-on, varied role where you’ll supervise a small support team and play a central part in managing resident enquiries, coordinating administrative processes, and supporting key services such as waste collection and garden waste subscriptions. If you enjoy problem-solving, working at pace, and making things happen behind the scenes, this could be a great next step.
About the role
This is a practical role with a strong focus on coordination and delivery. Working within Street Scene, Leisure & Technical Services, you will:
- Supervise a small team of administrative staff, ensuring work is organised and completed efficiently
- Act as a key link between Customer Services and operational teams, helping to resolve resident enquiries and complaints
- Support the day-to-day running of waste and street scene services, including inbox management and case tracking
- Coordinate the Garden Waste subscription service, including renewals and new sign-ups to support income targets (c.£2m per year)
- Maintain and update service systems and data, producing reports where needed (full training provided)
- Support financial and administrative processes, including purchase orders, invoices, and service monitoring
- Assist with wider service tasks, such as fees and charges updates and data analysis
About You
We’re interested in candidates who can demonstrate:
Experience
- Experience in a busy customer service or business support environment
- Experience of supervising or coordinating the work of others
- Ability to manage different priorities and tight deadlines
Skills
- Strong organisational skills and attention to detail
- Good communication skills, with the ability to deal confidently with colleagues and customers
- Confidence using IT systems, including Microsoft Office (especially Excel)
Approach
- Reliable, flexible and solution-focused
- Someone who takes ownership and follows things through
Remote Business Support Manager: Ops & Customer Experience employer: Tonbridge and Malling Borough Council
Join a dynamic team at Kings Hill, where your role as a Remote Business Support Manager will not only enhance essential services for residents but also offer you the flexibility of home working. With a strong emphasis on employee growth and a supportive work culture, you'll have the opportunity to develop your skills while making a tangible impact in the community. Enjoy a collaborative environment that values problem-solving and efficiency, ensuring that every day brings new challenges and rewards.
Contact Details:
Tonbridge and Malling Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote Business Support Manager: Ops & Customer Experience
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Business Support Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research common questions for business support roles and practice your answers. We want you to showcase your organisational skills and problem-solving abilities, so be ready to share examples from your past experiences.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly can sometimes give you a leg up in the process. So, what are you waiting for? Get clicking!
We think you need these skills to ace Remote Business Support Manager: Ops & Customer Experience
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your organisational skills and any relevant customer service experience to show us you're the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've successfully managed teams or resolved customer enquiries in the past, so we can see your problem-solving skills in action.
Showcase Your IT Skills:Since the role involves using IT systems, especially Microsoft Office, make sure to mention your proficiency with these tools. If you have experience with Excel, give us a quick example of how you've used it effectively in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Tonbridge and Malling Borough Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like supervising a team and managing resident enquiries. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you successfully managed multiple priorities or tight deadlines. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to keep things running smoothly.
✨Demonstrate Problem-Solving Abilities
This position is all about making things happen behind the scenes. Be ready to discuss specific instances where you’ve resolved customer complaints or improved processes. Think of challenges you faced and how you tackled them, as this will show your proactive approach and solution-focused mindset.
✨Brush Up on IT Skills
As the role involves using IT systems, especially Microsoft Office and Excel, it’s a good idea to refresh your knowledge. Be prepared to discuss your experience with these tools and how you’ve used them in previous roles. If you can, mention any reports or data analysis you’ve done to demonstrate your confidence with technology.
