At a Glance
- Tasks: Supervise a team and manage resident enquiries to keep services running smoothly.
- Company: Join a supportive council dedicated to enhancing community services.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on problem-solving and service delivery.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and team coordination is essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Opportunity for flexible/home working, Kings Hill, Tonbridge & Malling Council
Contract: Permanent
Working Pattern: Full Time
Hours: 37 hours per week.
DBS Check: No
Make a real difference in the services residents rely on every day. We’re looking for a highly organised and proactive Business Support Manager to help keep key frontline services running smoothly. This is a hands-on, varied role where you’ll supervise a small support team and play a central part in managing resident enquiries, coordinating administrative processes, and supporting key services such as waste collection and garden waste subscriptions. If you enjoy problem-solving, working at pace, and making things happen behind the scenes, this could be a great next step.
About the role
This is a practical role with a strong focus on coordination and delivery. Working within Street Scene, Leisure & Technical Services, you will:
- Supervise a small team of administrative staff, ensuring work is organised and completed efficiently
- Act as a key link between Customer Services and operational teams, helping to resolve resident enquiries and complaints
- Support the day-to-day running of waste and street scene services, including inbox management and case tracking
- Coordinate the Garden Waste subscription service, including renewals and new sign-ups to support income targets (c.£2m per year)
- Maintain and update service systems and data, producing reports where needed (full training provided)
- Support financial and administrative processes, including purchase orders, invoices, and service monitoring
- Assist with wider service tasks, such as fees and charges updates and data analysis
About You
We’re interested in candidates who can demonstrate:
Experience
- Experience in a busy customer service or business support environment
- Experience of supervising or coordinating the work of others
- Ability to manage different priorities and tight deadlines
Skills
- Strong organisational skills and attention to detail
- Good communication skills, with the ability to deal confidently with colleagues and customers
- Confidence using IT systems, including Microsoft Office (especially Excel)
Approach
- Reliable, flexible and solution-focused
- Someone who takes ownership and follows things through
Remote Business Support Manager: Ops & Customer Experience in Kings Hill employer: Tonbridge and Malling Borough Council
Join a dynamic team at Tonbridge & Malling Council, where your role as a Remote Business Support Manager will not only enhance your career but also contribute to the vital services that residents depend on daily. Enjoy the flexibility of home working while being part of a supportive work culture that values problem-solving and teamwork, with ample opportunities for professional growth and development in a meaningful public service environment.
Contact Details:
Tonbridge and Malling Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote Business Support Manager: Ops & Customer Experience in Kings Hill
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Business Support Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your experience in customer service and team supervision can shine through. Practise answering common questions, but also be ready to share specific examples of how you've solved problems in the past.
✨Tip Number 3
Show off your organisational skills! During interviews, highlight your ability to manage multiple priorities and tight deadlines. Use real-life scenarios to demonstrate how you’ve kept things running smoothly in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Remote Business Support Manager: Ops & Customer Experience in Kings Hill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your organisational skills and any experience in customer service or business support to show us you’re the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've successfully managed teams or resolved customer enquiries in the past, so we can see your problem-solving skills in action.
Showcase Your IT Skills:Since the role requires confidence with IT systems, especially Microsoft Office, make sure to mention any relevant experience. If you’ve worked with Excel or other software tools, let us know how you used them to improve processes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Tonbridge and Malling Borough Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, like supervising a team and managing resident enquiries. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you successfully managed multiple priorities or tight deadlines. Be ready to discuss specific tools or methods you used to stay organised and efficient.
✨Demonstrate Problem-Solving Abilities
This position involves a lot of problem-solving, so think of scenarios where you’ve resolved customer complaints or streamlined processes. Share these stories during your interview to illustrate your proactive approach and ability to make things happen behind the scenes.
✨Be IT Savvy
As the role requires confidence in using IT systems, especially Microsoft Office, brush up on your Excel skills before the interview. You might be asked about your experience with data management or reporting, so be prepared to discuss how you’ve used these tools effectively in previous roles.
