At a Glance
- Tasks: Supervise a team and manage resident enquiries to keep services running smoothly.
- Company: Tonbridge & Malling Council, committed to making a difference in the community.
- Benefits: Flexible working, full-time hours, and a chance to impact local services.
- Other info: Join a supportive environment with opportunities for personal and professional growth.
- Why this job: Be the backbone of essential services and make a real difference every day.
- Qualifications: Experience in customer service and team coordination is essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Opportunity for flexible/home working, Kings Hill, Tonbridge & Malling Council
Contract: Permanent
Working Pattern: Full Time
Hours: 37 hours per week.
DBS Check: No
Make a real difference in the services residents rely on every day. We’re looking for a highly organised and proactive Business Support Manager to help keep key frontline services running smoothly. This is a hands‑on, varied role where you’ll supervise a small support team and play a central part in managing resident enquiries, coordinating administrative processes, and supporting key services such as waste collection and garden waste subscriptions. If you enjoy problem‑solving, working at pace, and making things happen behind the scenes, this could be a great next step.
About the role
This is a practical role with a strong focus on coordination and delivery. Working within Street Scene, Leisure & Technical Services, you will:
- Supervise a small team of administrative staff, ensuring work is organised and completed efficiently
- Act as a key link between Customer Services and operational teams, helping to resolve resident enquiries and complaints
- Support the day‑to‑day running of waste and street scene services, including inbox management and case tracking
- Coordinate the Garden Waste subscription service, including renewals and new sign‑ups to support income targets (c.£2m per year)
- Maintain and update service systems and data, producing reports where needed (full training provided)
- Support financial and administrative processes, including purchase orders, invoices, and service monitoring
- Assist with wider service tasks, such as fees and charges updates and data analysis
About You
We’re interested in candidates who can demonstrate:
Experience
- Experience in a busy customer service or business support environment
- Experience of supervising or coordinating the work of others
- Ability to manage different priorities and tight deadlines
Skills
- Strong organisational skills and attention to detail
- Good communication skills, with the ability to deal confidently with colleagues and customers
- Confidence using IT systems, including Microsoft Office (especially Excel)
Approach
- Reliable, flexible and solution-focused
- Someone who takes ownership and follows things through
Business Support Manager in Kings Hill employer: Tonbridge and Malling Borough Council
Join a dynamic team at Tonbridge & Malling Council, where your role as a Business Support Manager will not only enhance essential services for residents but also offer you the flexibility of home working. With a strong emphasis on employee growth and a supportive work culture, you'll have the opportunity to lead a dedicated team while making a tangible impact in your community, all within a collaborative environment that values problem-solving and innovation.
Contact Details:
Tonbridge and Malling Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Manager in Kings Hill
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to business support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed priorities and tight deadlines in past roles. This will demonstrate you're the proactive Business Support Manager we need!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Business Support Manager in Kings Hill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and business support. We want to see how you've supervised teams or managed priorities in busy environments, so don’t hold back on those details!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Business Support Manager role. Share specific examples of how you've solved problems and coordinated tasks in the past.
Show Off Your IT Skills:Since the role requires confidence with IT systems, especially Excel, make sure to mention any relevant software skills you have. If you've used data management tools or created reports, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Tonbridge and Malling Borough Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Business Support Manager role. Familiarise yourself with the key responsibilities like supervising a team and managing resident enquiries. This will help you demonstrate how your experience aligns with their needs.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you successfully managed multiple priorities or tight deadlines. Be ready to discuss how you keep things running smoothly in a busy environment.
✨Communicate Confidently
Good communication is crucial for this position. Practice articulating your thoughts clearly and confidently. Think of scenarios where you effectively resolved customer complaints or collaborated with teams, as these will highlight your ability to connect with both colleagues and residents.
✨Demonstrate Your Problem-Solving Ability
This role involves a lot of problem-solving, so come prepared with specific examples of challenges you've faced in previous roles. Discuss how you approached these issues and what solutions you implemented, showcasing your proactive and solution-focused mindset.
