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- Tasks: Patrol areas, monitor parking, issue notices, and assist the public.
- Company: Join Tonbridge & Malling Borough Council, dedicated to community service and public safety.
- Benefits: Enjoy a competitive salary, generous leave, training opportunities, and a supportive team culture.
- Why this job: Make a real impact in your community while developing valuable skills in a dynamic environment.
- Qualifications: Strong communication skills, UK driving licence, and a team player attitude; training provided.
- Other info: Full-time role with structured shifts, including evenings and weekends.
The predicted salary is between 21500 - 25000 £ per year.
Make a Meaningful Difference in Your Community! Are you looking for a role where every day brings new challenges and the opportunity to have a real impact on your local area? Whether you're an experienced Civil Enforcement Officer or looking to build a new career in public service, Tonbridge & Malling Borough Council would love to hear from you.
Due to the recent expansion of our Parking Services team, we're seeking enthusiastic and reliable individuals to join us as Civil Enforcement Officers (CEOs). Based at our modern offices in Kings Hill, you'll be part of a team that plays a vital role in ensuring public safety, improving traffic flow, and maintaining fair access to parking across the borough.
What You'll Do:
- Patrol on foot and by vehicle across various areas within the borough
- Monitor parking bays, check ticket machines, and issue Penalty Charge Notices where appropriate
- Provide friendly, informative support to members of the public
- Help maintain safe and accessible roadways for residents, businesses, and public transport
- Record clear and accurate notes using hand-held devices
- Work a rota pattern including evenings and weekends
What We're Looking For:
- Excellent communication and customer service skills
- A calm, diplomatic approach when dealing with the public
- Good organisational skills and attention to detail
- A full UK driving licence
- A team player with a courteous, professional manner
- Experience in civil enforcement is beneficial but not essential - we will provide full training for the right candidate.
Job Details:
- Location: Kings Hill | Full Time | Permanent, Full time
- Salary: £25,206 - £27,948 + Unsocial Hours Uplift (Approx. 9%)
- Hours: 37 hours per week
- DBS Check: Yes
- Application Deadline: 15 June 2025
What We Offer:
- Competitive salary plus additional unsocial hours payment (~9% of base pay)
- 37-hour working week with structured shift patterns
- Generous annual leave entitlement
- Local Government Pension Scheme
- Excellent training and CPD opportunities
- Employee Assistance Programme
- Free onsite parking
- Opportunity for some remote working
- Friendly and supportive team culture
Why Join Us?
At Tonbridge & Malling Borough Council, you'll join a public service organisation committed to professionalism, community service, and supporting staff development. As a CEO, you'll be a visible ambassador of the Council, helping keep our roads safer, more accessible, and better regulated for everyone.
How to Apply
If interested, please click on the link provided & you will be re-directed to our website to complete your application & embark on an enriching journey with Tonbridge & Malling Borough Council.
Civil Enforcement Officer employer: Tonbridge and Malling Borough Council
Contact Detail:
Tonbridge and Malling Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Civil Enforcement Officer
✨Tip Number 1
Familiarise yourself with the local area of Tonbridge & Malling. Understanding the specific parking regulations and common issues in the borough will help you demonstrate your commitment and knowledge during any interviews.
✨Tip Number 2
Brush up on your communication skills. As a Civil Enforcement Officer, you'll be interacting with the public regularly, so practice how to convey information clearly and handle difficult situations diplomatically.
✨Tip Number 3
Showcase your customer service experience. Even if you haven't worked in civil enforcement before, highlight any roles where you've provided excellent service or resolved conflicts, as these skills are crucial for this position.
✨Tip Number 4
Be prepared to discuss your organisational skills. Think of examples from past experiences where you've had to manage multiple tasks or maintain attention to detail, as these are key attributes for a successful CEO.
We think you need these skills to ace Civil Enforcement Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Civil Enforcement Officer. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job description. Emphasise your communication skills, customer service experience, and any previous roles that demonstrate your ability to handle public interactions.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the organisation. Mention specific reasons why you want to work for Tonbridge & Malling Borough Council and how you can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Tonbridge and Malling Borough Council
✨Showcase Your Communication Skills
As a Civil Enforcement Officer, excellent communication is key. Be prepared to demonstrate your ability to interact positively with the public during the interview. Share examples of how you've effectively communicated in previous roles or situations.
✨Demonstrate Your Problem-Solving Abilities
The role involves dealing with various challenges daily. Think of instances where you've successfully resolved conflicts or handled difficult situations. Highlighting your calm and diplomatic approach will show that you're well-suited for this position.
✨Familiarise Yourself with Local Regulations
Understanding local parking regulations and enforcement procedures can set you apart from other candidates. Do some research on Tonbridge & Malling's specific rules and be ready to discuss them during your interview.
✨Emphasise Teamwork and Professionalism
Being a team player is crucial in this role. Prepare to talk about your experiences working in teams and how you maintain a courteous and professional manner, especially when under pressure. This will reflect your alignment with the council's values.
