Field Service Engineer in Stoke-on-Trent

TOMRA Food is a multi-national organisation and a leading provider of sensor based sorting and processing technology for the fresh and processed food industries. Developing state-of-the-art technologies, optimising customers' production flow, and helping to deliver consistent high quality output have been our strength. At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

As a Field Service Engineer, you will join a collaborative team responsible for delivering field service activities across the UK and Ireland. This role covers commissioning, operation, testing, integration, optimisation, maintenance, and repair of equipment. It also includes participating in an on‑call rota to provide technical phone support and responding on‑site to equipment‑ and customer‑related issues.

You will prepare clear and detailed field service reports following each installation or technical intervention, helping to support the wider organisation. You will also work closely with Sales and Project Management teams and deliver on‑site training to customer maintenance and service teams, as well as to fellow Field Service Engineers.

Key responsibilities include:

• Carrying out field service activities such as commissioning, operation, testing, integration, optimisation, maintenance, and repair of optical sorters and post‑harvest equipment using laser, X‑ray, and camera technologies across the UK and Ireland
• Providing on‑call technical phone support and responding on‑site to equipment‑ and customer‑related issues
• Diagnosing and resolving hardware, software, and system‑level issues
• Preparing accurate and detailed field service reports after each installation or technical intervention
• Supporting Sales and Project Management teams when required
• Delivering on‑site training to customer maintenance and service personnel, as well as to Technical Service and Support (TSS) Service Engineers
• Following all safety requirements and company procedures during site visits
• Keeping product knowledge and technical expertise up to date
• Collaborating with internal teams, including engineering, sales, and customer project support, to ensure a positive customer experience

Qualifications Skills and experience:

• A Level 3 qualification in electrical or electronic engineering is required (for example, BTEC National Diploma, HND/HNC, NVQ, or an equivalent qualification)
• Experience as a multi‑skilled technician with electrical or electronic expertise
• Working knowledge of basic electrical power circuits and PLC circuits is an advantage
• Understanding of computer hardware and system configurations is a plus
• Ability to build and maintain positive, effective working relationships with customers, internal teams, external partners, and stakeholders
• Clear and confident communication skills in English; additional language skills are an advantage

Additional Information:

• Annual bonus
• 25 days annual holiday + UK bank holidays
• Life insurance
• Health insurance
• Pension scheme with employer contributions
• Company car + tool box + work attire
• Laptop and a mobile phone

If this sounds like you, we would love to hear from you! All applications will be managed in the strictest confidence. TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristics. Reasonable accommodations will be made and will be provided as requested by candidates taking part in all aspects of the selection process.