At a Glance
- Tasks: Lead and inspire a service team to deliver exceptional customer experiences.
- Company: Join a dynamic organisation committed to service excellence in Leicester.
- Benefits: Competitive salary, supportive work environment, and opportunities for team development.
- Other info: Exciting fieldwork opportunities and career growth in a collaborative setting.
- Why this job: Make a real impact by leading a passionate team and enhancing customer satisfaction.
- Qualifications: 3+ years of technical experience and strong leadership skills required.
The predicted salary is between 35000 - 45000 £ per year.
We're looking for an experienced Service Team Leader to join our organization in Leicester, United Kingdom. In this role, you will lead and inspire a dedicated service team while maintaining our commitment to exceptional customer experiences. You will be responsible for driving team performance, fostering a supportive work environment, and ensuring service excellence across all operations.
The ideal candidate will combine strong leadership capabilities with a genuine passion for customer service and a motivational approach to team development. As Service Team Leader Recycling, you'll lead a team of technicians throughout the UK and Ireland. Good technical knowledge of TOMRA machines and customer processes are essential and help with supporting new and existing technicians. Good communication skills are key to this role.
- Field Service Engineer, approx. 60% field work
- First contact for team members / technical and organizational questions
- Technical support / advice
- Health & Safety
- Collection point for feedback with reply routine
- Maintaining & Developing Team spirit
- Participation on recruitments (with line manager) / manpower, at appraisal interviews (with line manager) and involvement in annual salary review
- Develop individuals' technical ability
- Regular follow up meeting with line manager (e.g. monthly/bi-weekly)
- Planning and dispatch of resources
Qualifications:
- Very experienced mechanical or electrical technician/engineer preferred, minimum 3rd level technician
- 3+ years technical experience with TOMRA machines
- Being self-motivated and having the proven capacity to fully complete tasks
- Advanced IT and network skills
- Full clean driving license essential
- Must be a team player
- Good material and process knowledge a plus
Please apply by sending us your CV, a short motivation letter with few words why you are interested in the position. We are looking forward to meeting you!
Service Team Leader in Leicester employer: TOMRA
Join our dynamic team in Leicester as a Service Team Leader, where you will not only lead a passionate group of technicians but also thrive in a culture that prioritises exceptional customer service and employee development. We offer a supportive work environment with ample opportunities for personal growth, competitive benefits, and the chance to make a meaningful impact across the UK and Ireland. Embrace the opportunity to inspire your team while working with cutting-edge TOMRA technology in a role that values your expertise and leadership skills.
StudySmarter Expert Advice🤫
We think this is how you could land Service Team Leader in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know about opportunities at companies you're interested in. A friendly chat can sometimes lead to a referral, which is gold dust in the job market.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their mission. This will help you stand out as someone who genuinely cares about the role and the company.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Team Leader in Leicester
Some tips for your application 🫡
Craft a Compelling CV:Your CV is your first impression, so make it count! Highlight your relevant experience, especially in leadership and customer service roles. Tailor it to showcase your technical knowledge of TOMRA machines and any achievements that demonstrate your ability to inspire and develop a team.
Write a Motivational Letter:In your motivation letter, let us know why you're excited about the Service Team Leader role. Share your passion for customer service and how your leadership style aligns with our commitment to exceptional experiences. Keep it concise but impactful!
Showcase Your Technical Skills:Since technical knowledge is key for this position, be sure to mention your experience with TOMRA machines and any relevant certifications. We want to see how you can support and develop our technicians, so don’t hold back on your expertise!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your CV and motivation letter directly, ensuring we don’t miss out on your application. We can’t wait to hear from you!
How to prepare for a job interview at TOMRA
✨Know Your Stuff
Make sure you brush up on your technical knowledge of TOMRA machines and customer processes. Being able to discuss specific examples of how you've used this knowledge in past roles will show that you're not just familiar with the equipment, but that you can lead a team effectively.
✨Show Your Leadership Skills
Prepare to share examples of how you've inspired and developed teams in the past. Think about times when you've fostered a supportive work environment or driven team performance. This is your chance to demonstrate your motivational approach to team development.
✨Communicate Clearly
Since good communication skills are key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering questions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team's current challenges or how success is measured in the role. This shows your genuine interest in the position and helps you understand if it's the right fit for you.
