At a Glance
- Tasks: Lead and inspire a dedicated service team while ensuring exceptional customer experiences.
- Company: Join a forward-thinking recycling organisation in Leicester, UK.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal development.
- Other info: Dynamic role with a mix of fieldwork and team development opportunities.
- Why this job: Make a real impact in the recycling industry while developing your leadership skills.
- Qualifications: Experienced technician with strong leadership and communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
We're looking for an experienced Service Team Leader to join our organization in Leicester, United Kingdom. In this role, you will lead and inspire a dedicated service team while maintaining our commitment to exceptional customer experiences. You will be responsible for driving team performance, fostering a supportive work environment, and ensuring service excellence across all operations.
The ideal candidate will combine strong leadership capabilities with a genuine passion for customer service and a motivational approach to team development. As Service Team Leader Recycling, you'll lead a team of technicians throughout the UK and Ireland. Good technical knowledge of TOMRA machines and customer processes are essential and help with supporting new and existing technicians. Good communication skills are key to this role.
- Field Service Engineer, approx. 60% field work
- First contact for team members / technical and organizational questions
- Technical support / advice
- Health & Safety
- Collection point for feedback with reply routine
- Maintaining & Developing Team spirit
- Participation on recruitments (with line manager) / manpower, at appraisal interviews (with line manager) and involvement in annual salary review
- Develop individuals' technical ability
- Regular follow up meeting with line manager (e.g. monthly/bi-weekly)
- Planning and dispatch of resources
Qualifications:
- Very experienced mechanical or electrical technician/engineer preferred, minimum 3rd level technician
- 3+ years technical experience with TOMRA machines
- Being self-motivated and having the proven capacity to fully complete tasks
- Advanced IT and network skills
- Full clean driving license essential
- Must be a team player
- Good material and process knowledge a plus
Please apply by sending us your CV, a short motivation letter with a few words why you are interested in the position.
Service Team Leader - Field & Tech Support (Recycling) in Leicester employer: TOMRA Collection Pty Ltd
Join our dynamic team in Leicester as a Service Team Leader, where you will not only lead a passionate group of technicians but also contribute to a culture that prioritises exceptional customer service and team development. We offer a supportive work environment with ample opportunities for personal and professional growth, alongside competitive benefits that reflect our commitment to employee well-being and success. Embrace the chance to make a meaningful impact in the recycling industry while enjoying the unique advantages of working in a vibrant city.
StudySmarter Expert Advice🤫
We think this is how you could land Service Team Leader - Field & Tech Support (Recycling) in Leicester
✨Tip Number 1
Get to know the company inside out! Research TOMRA machines and their processes so you can speak confidently about them during interviews. This shows your genuine interest and helps you stand out.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you’d handle team challenges or improve service excellence. Use real examples from your past experience to showcase your leadership skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Service Team Leader - Field & Tech Support (Recycling) in Leicester
Some tips for your application 🫡
Craft a Compelling CV:Make sure your CV highlights your relevant experience, especially in technical roles and leadership. Tailor it to showcase your skills with TOMRA machines and any customer service achievements.
Write a Motivational Letter:In your motivation letter, express why you're excited about the Service Team Leader role. Share your passion for customer service and how you plan to inspire your team to achieve excellence.
Showcase Your Technical Skills:Don’t forget to mention your technical expertise! Highlight your experience with mechanical or electrical systems, particularly with TOMRA machines, as this is crucial for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t hesitate!
How to prepare for a job interview at TOMRA Collection Pty Ltd
✨Know Your TOMRA Stuff
Make sure you brush up on your knowledge of TOMRA machines and their processes. Being able to discuss specific technical details will show that you're not just familiar with the equipment, but that you can also lead a team effectively in using it.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated your team or improved performance. This will help demonstrate your capability to inspire and develop others, which is key for this role.
✨Communicate Clearly
Since good communication skills are essential, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering questions.
✨Emphasise Customer Service Passion
Be ready to talk about your commitment to exceptional customer experiences. Share stories that highlight your dedication to service excellence and how you’ve handled challenging situations with customers in the past.
