At a Glance
- Tasks: Lead and inspire a dedicated service team to deliver exceptional customer experiences.
- Company: Join a dynamic organisation in Leicester committed to service excellence.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal development.
- Other info: Field-based role with excellent career growth potential.
- Why this job: Make a real impact by driving team performance and fostering a positive culture.
- Qualifications: Experienced technician with strong leadership and communication skills.
The predicted salary is between 35000 - 45000 £ per year.
We're looking for an experienced Service Team Leader to join our organization in Leicester, United Kingdom. In this role, you will lead and inspire a dedicated service team while maintaining our commitment to exceptional customer experiences. You will be responsible for driving team performance, fostering a supportive work environment, and ensuring service excellence across all operations.
The ideal candidate will combine strong leadership capabilities with a genuine passion for customer service and a motivational approach to team development. As Service Team Leader Recycling, you'll lead a team of technicians throughout the UK and Ireland. Good technical knowledge of TOMRA machines and customer processes are essential and help with supporting new and existing technicians. Good communication skills are key to this role.
- Field Service Engineer, approx. 60% field work
- First contact for team members / technical and organizational questions
- Technical support / advice
- Health & Safety
- Collection point for feedback with reply routine
- Maintaining & Developing Team spirit
- Participation on recruitments (with line manager) / manpower, at appraisal interviews (with line manager) and involvement in annual salary review
- Develop individuals' technical ability
- Regular follow up meeting with line manager (e.g. monthly/bi-weekly)
- Planning and dispatch of resources
Qualifications:
- Very experienced mechanical or electrical technician/engineer preferred, minimum 3rd level technician
- 3+ years technical experience with TOMRA machines
- Being self-motivated and having the proven capacity to fully complete tasks
- Advanced IT and network skills
- Full clean driving license essential
- Must be a team player
- Good material and process knowledge a plus
Additional Information: Please apply by sending us your CV, a short motivation letter with a few words why you are interested in the position.
Service Team Leader in Leicester employer: TOMRA Collection Pty Ltd
Join our dynamic team in Leicester as a Service Team Leader, where you will not only lead a passionate group of technicians but also thrive in a culture that prioritises exceptional customer service and employee development. We offer a supportive work environment with ample opportunities for personal growth, competitive benefits, and the chance to make a meaningful impact across the UK and Ireland. Embrace the opportunity to inspire your team while working with cutting-edge TOMRA technology in a role that values your expertise and leadership.
StudySmarter Expert Advice🤫
We think this is how you could land Service Team Leader in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know about opportunities at companies like ours. A friendly chat can sometimes lead to a job offer before it even gets advertised!
✨Tip Number 2
Prepare for interviews by researching common questions for Service Team Leaders. We want to see your leadership skills shine, so think of examples where you've inspired your team or tackled challenges head-on.
✨Tip Number 3
Show off your technical know-how! Brush up on TOMRA machines and be ready to discuss how your experience aligns with our needs. We love candidates who can demonstrate their expertise and passion for customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Team Leader in Leicester
Some tips for your application 🫡
Craft a Compelling CV:Make sure your CV highlights your relevant experience, especially in leadership and customer service. Tailor it to showcase your technical knowledge of TOMRA machines and any previous roles that demonstrate your ability to inspire and develop a team.
Write a Motivational Letter:In your motivation letter, express why you're excited about the Service Team Leader role. Share your passion for customer service and how your leadership style aligns with our commitment to exceptional experiences. Keep it concise but impactful!
Showcase Your Technical Skills:Don’t forget to mention your technical expertise! Highlight your experience with TOMRA machines and any relevant certifications. This will show us you’re not just a great leader, but also technically savvy, which is crucial for this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TOMRA Collection Pty Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge of TOMRA machines and customer processes. Being able to discuss these in detail will show that you're not just a leader, but also someone who understands the intricacies of the role.
✨Show Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you inspired your team or improved performance. This will help demonstrate your leadership capabilities and motivational approach.
✨Communicate Clearly
Since good communication skills are key for this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable discussing your ideas and experiences.
✨Emphasise Team Spirit
Be ready to talk about how you foster a supportive work environment. Share examples of how you've built team spirit and encouraged collaboration among team members, as this aligns perfectly with the company's values.
