At a Glance
- Tasks: Maintain and repair TOMRA equipment while delivering top-notch customer service.
- Company: Join TOMRA, a global leader in recycling solutions with a mission for sustainability.
- Benefits: Enjoy purpose-driven work, a supportive culture, and opportunities for personal growth.
- Other info: Be part of an exciting growth phase in the UK with visible contributions.
- Why this job: Make a real environmental impact while developing your skills in a dynamic role.
- Qualifications: Strong electro-mechanical skills and a customer-focused mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
TOMRA is a global leader in recycling and circular economy solutions. Founded in 1972, we design and deliver technology that helps keep valuable materials in circulation and reduces waste worldwide. With over 5,500 employees globally and operations in 60+ markets, TOMRA is now entering a major growth phase in the UK ahead of the planned Deposit Return Scheme launch in 2027. This is a unique opportunity to join the UK organisation as it scales and help build the teams that will support the next generation of recycling infrastructure.
The Field Engineer plays a crucial role in supporting TOMRA’s mission by maintaining, repairing, and optimising TOMRA equipment at customer sites. This non‑senior role focuses on rota‑based field work, involving reactive and preventative maintenance tasks to ensure machine uptime and strong customer satisfaction.
Responsibilities- Install, maintain, and repair TOMRA reverse vending machines.
- Diagnose, troubleshoot, and rebuild mechanical and electrical components.
- Deliver exceptional customer service as the front‑line representative of TOMRA.
- Interface daily with customers, including retailers and shopping centres.
- Travel extensively, with occasional overnight stays and visits to service hubs or offices (including occasional work outside the UK).
- Corrective Servicing: Analyse, diagnose, and rectify equipment issues to minimize downtime of RVM installations.
- Preventative Servicing: Perform scheduled maintenance visits and service installed equipment to ensure optimal performance.
- Installation & Commissioning: After training, assist in the installation and commissioning of new RVM systems.
- Reporting: Accurately report service assignments and faults using online tools and/or paper documentation.
- Documentation: Record work performed and machine status in our ERP system (IFS).
- As the team grows, out shift or weekend work may be required.
- Ensure that your equipment, spares and van kit is always complete according to inventory list.
- Look for areas of potential improvement of products and report to local service team.
- Continuously stay informed and up to date with TOMRA’s RVMs and products.
- Adhere to Tomra Safe procedures.
- Follow LOTO procedures.
- Strong electro‑mechanical skills with the ability to analyse, test, and repair complex systems.
- Excellent problem‑solving abilities and attention to detail.
- Customer‑focused mindset with strong communication skills.
- Flexibility to travel and work independently in the field.
- Full UK driving licence required.
What do you get from joining TOMRA?
- Purpose‑driven work with real environmental impact.
- A growing UK organisation at an exciting scale‑up stage.
- Supportive, inclusive and collaborative culture.
- Opportunities to learn, develop and broaden your experience.
- A role where your contribution is visible and valued.
TOMRA does not differentiate on the basis of gender, race or ethnicity, religion, colour, sexual orientation or identity, disability, age, or other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.
Field Service Engineers employer: TOMRA Collection Pty Ltd
TOMRA is an exceptional employer, offering a purpose-driven work environment that directly contributes to environmental sustainability through innovative recycling solutions. As part of a rapidly growing UK organisation, employees benefit from a supportive and inclusive culture, ample opportunities for professional development, and the chance to make a tangible impact in the field of circular economy. Join us to be part of a team where your skills are valued and your contributions are essential to our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineers
✨Tip Number 1
Get to know TOMRA and its mission! Research the company’s values and recent projects. This will help you connect with interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since the role involves maintaining and repairing complex systems, brush up on your electro-mechanical knowledge. Be ready to discuss specific examples of how you've solved problems in the past.
✨Tip Number 3
Show off your customer service skills! As a front-line representative, you'll need to demonstrate how you can keep customers happy. Think of times when you've gone above and beyond for a client and be prepared to share those stories.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join TOMRA as they grow in the UK.
We think you need these skills to ace Field Service Engineers
Some tips for your application 🫡
Show Your Passion for Recycling:When writing your application, let your enthusiasm for recycling and sustainability shine through. We love candidates who are genuinely excited about making a difference in the circular economy!
Highlight Relevant Skills:Make sure to emphasise your electro-mechanical skills and problem-solving abilities. We want to see how your experience aligns with the role of a Field Service Engineer, so don’t hold back on those details!
Tailor Your Application:Take a moment to customise your application for TOMRA. Mention specific aspects of our mission and values that resonate with you. This shows us that you’ve done your homework and are truly interested in joining our team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TOMRA Collection Pty Ltd
✨Know Your Stuff
Make sure you brush up on your electro-mechanical skills and understand the technology behind TOMRA's reverse vending machines. Familiarise yourself with common issues and solutions, as well as the latest advancements in recycling technology. This will show that you're not just interested in the role but also passionate about the industry.
✨Customer Service is Key
Since you'll be the face of TOMRA when interacting with customers, practice how to communicate effectively and handle various customer scenarios. Think of examples from your past experiences where you provided exceptional service or resolved conflicts. This will demonstrate your customer-focused mindset.
✨Be Ready to Travel
As this role involves extensive travel, be prepared to discuss your flexibility and willingness to work independently in the field. Share any previous experiences where you've successfully managed travel for work, and highlight your organisational skills in keeping track of equipment and schedules.
✨Show Your Problem-Solving Skills
Prepare to discuss specific instances where you've diagnosed and repaired complex systems. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical abilities and attention to detail. This will help illustrate your fit for the role and TOMRA's mission.
