Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a supportive team, manage workloads, and handle complex customer enquiries.
- Company: Join a fun, friendly company with a collaborative culture.
- Benefits: Competitive salary, bonus potential, generous holiday, and pension contributions.
- Other info: Enjoy a transparent workplace with excellent growth opportunities.
- Why this job: Make a real difference by guiding and supporting others in a dynamic environment.
- Qualifications: Experience in customer service and confidence in handling sensitive conversations.
The predicted salary is between 28000 - 32000 £ per year.
Location: Hungerford, Berkshire
Office: Minimum 3 days per week in our Hungerford office
Hours: Full-time, 35 hours per week
About the Role
- Leading the shift
- Keeping the team focused and supported
- Helping manage workload and priorities
- Supporting complex enquiries
- Stepping in when conversations are sensitive or unclear
- Helping shape the right approach
- Coaching the team
- Giving clear, practical feedback
- Supporting others to build confidence
- Maintaining quality
- Checking shortlists and data where needed
- Supporting call reviews and standards
How We Work
Weekdays: 8am – 7pm
Weekends: 10am – 4pm
You’ll work a 4-week rota with a mix of shifts, including 1 weekend in 4. Each shift includes at least 3 team members and a Senior lead.
What Matters In This Role
You don’t need to be loud. You Do Need To Be:
- Calm under pressure
- Clear in your thinking
- Willing to step in and help
You’ll Do Well If You:
- Take responsibility for the shift
- Support others without being asked
- Handle difficult situations with care and judgement
What You’ll Bring
- Experience in customer service or call handling
- Experience in a care, healthcare, or support-based environment (helpful but not essential)
- Confidence handling sensitive conversations
- Ability to guide and support others
- Good judgement in real-time situations
Salary & Benefits
In the region of £28,000 + up to £4,000 bonus
25 days holiday + bank holidays
6% employer pension contribution
Perkbox and Salary sacrifice schemes
About The Company
We are a fun and friendly company to work for. We are a uniquely friendly and sociable organisation with a tremendous level of cross-departmental support. The direction of the company is open and transparent to all employees and there is a huge sense of working together to achieve a common goal. We are growing at a fast pace and developing at an equal speed and have surpassed some incredible goals over the last few years.
Company Culture
Our recently renovated offices in Hungerford, West Berkshire, are open-plan with a real collaborative feel.
Closing Date: Friday 10th April, 2026
Contract Type: Fulltime
Salary: £28,000.00 Yearly
Senior Customer Service Agent - Care Helpline in Hungerford employer: Tomorrow's Guides
Contact Detail:
Tomorrow's Guides Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Agent - Care Helpline in Hungerford
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with them during the chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, especially those related to handling sensitive situations. We want you to feel confident when discussing your experience and how you can support others in a customer service role.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about team dynamics or how they handle complex enquiries shows that you’re engaged and ready to step in and help when needed.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and ready to embrace our collaborative work environment.
We think you need these skills to ace Senior Customer Service Agent - Care Helpline in Hungerford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and any relevant skills. We want to see how you can bring your unique flair to the Senior Customer Service Agent role!
Showcase Your Soft Skills: Since this role involves handling sensitive conversations, be sure to emphasise your calmness under pressure and your ability to support others. We love seeing examples of how you've navigated tricky situations in the past!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. No need for fluff – just show us what you’ve got!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Tomorrow's Guides
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Senior Customer Service Agent. Familiarise yourself with leading shifts, managing workloads, and supporting complex enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle sensitive conversations or difficult situations. Think of specific examples from your past experience where you've successfully navigated similar challenges. This will showcase your calmness under pressure and good judgement.
✨Showcase Your Coaching Skills
Since the role involves coaching and giving feedback, be ready to discuss your approach to supporting team members. Share examples of how you've helped others build confidence and improve their performance. This will highlight your leadership qualities and ability to foster a supportive environment.
✨Emphasise Team Collaboration
The company values a friendly and collaborative culture, so be sure to express your enthusiasm for teamwork. Talk about how you've worked effectively with others in the past and how you can contribute to maintaining that positive atmosphere in the office.