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- Tasks: Help families navigate care options with empathy and clarity through phone conversations.
- Company: Join a fun, friendly company with a collaborative culture and transparent goals.
- Benefits: Earn £26,000 plus bonuses, enjoy 25 days holiday, and benefit from a pension scheme.
- Why this job: Make a real difference in people's lives during challenging times while developing your skills.
- Qualifications: Customer service experience is a plus, but not essential; empathy and communication are key.
- Other info: Dynamic work environment with strong support and excellent career growth opportunities.
The predicted salary is between 26000 - 26000 £ per year.
Location: Tomorrows Guides Ltd, Unit 1, Station Yard, Station Road, Hungerford, Berkshire
Office: Minimum 3 days per week in our Hungerford office
Hours: Full-time, 35 hours per week
Help families find the right care, with confidence. Every day, families come to us when they need to make a difficult decision. Your role is to help them make sense of it. You’ll speak with families, understand their situation, and guide them towards clear next steps.
About The Role
- Speaking with families on the phone (inbound and outbound calls)
- Handling enquiries and guiding people through their options
- Understanding care needs, location, and funding
- Building tailored shortlists of care homes
- Recording clear, accurate information in our CRM
- Following up so nothing gets missed
How We Work
We’re open when families need us:
- Weekdays: 8am – 7pm
- Weekends: 10am – 4pm
You’ll work a 4-week rota with a mix of shifts, including 1 weekend in 4. Each shift includes a Senior for support, so you’re never on your own.
What Matters In This Role
This isn’t about scripts or volume. It’s about helping people move forward when things feel unclear.
You’ll Do Well If You
- Stay calm in emotional conversations
- Explain things simply and clearly
- Take ownership of follow-ups and details
- Listen properly before offering guidance
What Will Help You
You don’t need care experience. But it helps if you’ve worked in:
- Customer service, call handling, or customer support roles
- A care, healthcare, or advisory setting
Or if you’ve supported people through:
- Complex or unfamiliar situations
- Sensitive conversations
- Decisions without a clear “right answer”
Salary & Benefits
£26,000 + up to £4,000 bonus
25 days holiday + bank holidays
6% employer pension contribution
Perkbox and Salary sacrifice schemes
About The Company
We're a fun and friendly company to work for. We are a uniquely friendly and sociable organisation with a tremendous level of cross-departmental support. The direction of the company is open and transparent to all employees and there is a huge sense of working together to achieve a common goal. We are growing at a fast pace and developing at an equal speed and have surpassed some incredible goals over the last few years.
Company Culture
Our recently renovated offices in Hungerford, West Berkshire, are open-plan with a real collaborative feel.
Required Criteria
Desired Criteria
Closing Date Friday 10th April, 2026
Contract Type fulltime
Salary £26,000.00 Yearly
Care Help Team Member in Hungerford employer: Tomorrow's Guides
Contact Detail:
Tomorrow's Guides Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Help Team Member in Hungerford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tomorrows Guides Ltd. Understand their mission and values, and think about how you can contribute to their goal of helping families find the right care.
✨Tip Number 2
Practice your communication skills! Since you'll be speaking with families, it's crucial to convey empathy and clarity. Try role-playing with a friend to get comfortable explaining complex situations simply.
✨Tip Number 3
Show your passion for helping others! In your interviews, share personal stories or experiences where you've supported someone through a tough time. This will highlight your ability to stay calm and guide people effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're proactive and genuinely interested in the role.
We think you need these skills to ace Care Help Team Member in Hungerford
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application: Make sure to customise your application for the Care Help Team Member role. Highlight any relevant experience in customer service or handling sensitive conversations, as this will really catch our eye!
Show Your Passion: We love seeing candidates who are genuinely passionate about helping families. Share any experiences that demonstrate your commitment to supporting others, especially in challenging situations.
Check Your Details: Before hitting send, double-check your application for any typos or errors. Clear and accurate information is key, just like how we expect you to record details in our CRM!
How to prepare for a job interview at Tomorrow's Guides
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Care Help Team Member does. Familiarise yourself with the responsibilities like handling enquiries and guiding families through their options. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
Since this role involves emotional conversations, practice active listening techniques. During the interview, demonstrate that you can listen carefully and respond thoughtfully. This will not only impress the interviewers but also reflect your ability to handle sensitive situations with care.
✨Showcase Your Customer Service Skills
Even if you don’t have direct care experience, highlight any customer service or call handling roles you've had. Share specific examples of how you've supported people through complex situations or made difficult decisions easier for them. This will show that you have the right mindset for the job.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the team dynamics, the support you'll receive, or how success is measured in the role. This shows that you're engaged and thinking about how you can contribute to the company’s goals.