At a Glance
- Tasks: Lead operations for reviews and content verification across multiple platforms.
- Company: Join Tomorrows Guides Ltd, a forward-thinking company with a dynamic team.
- Benefits: Flexible work arrangement with 3 days in-office and 2 days remote.
- Other info: Opportunity to shape the future of our operational systems in a collaborative environment.
- Why this job: Make a real impact by improving operational processes and team morale.
- Qualifications: 8+ years in operations with strong leadership and analytical skills.
The predicted salary is between 60000 - 80000 £ per year.
Location: Tomorrows Guides Ltd, Unit 1, Station Yard, Station Road, 3 days in Hungerford office, 2 days remote.
Reporting to: COO
Team size: ~25 employees (3–5 direct reports)
About The Role:
As Head of Operations, you’ll lead the operational engine behind how reviews are handled, moderated and published and how we source, generate and verify content for our profiles across our platforms – carehome.co.uk, homecare.co.uk and daynurseries.co.uk. This is a systems, governance and operational leadership role, not a traditional customer service role.
Responsibilities:
- Lead the operational engine behind our Reviews, Compliance and Customer Services teams.
- Bring clarity and consistency to how we interpret and apply our policies and processes.
- Redesign processes so reviews are handled faster at a higher standard.
- Work closely with BI to improve how reviews are triaged, moderated and published at scale.
- Create a calm, well-structured environment where teams know exactly how decisions are made.
- Improve how we communicate with customers and care providers when issues arise.
- Develop the capability of our operational leaders and strengthen morale across the team.
Qualifications:
- A track record of building clear operational systems in complex, policy-driven environments.
- Excellent analytical capabilities and an understanding of new technologies, such as LLMs, and how they can be implemented.
- Strong operational leadership skills and experience managing teams through change.
- The ability to simplify complex processes and remove ambiguity.
- Calm judgement and confidence handling sensitive or reputationally important decisions.
- A collaborative, roll-your-sleeves-up attitude.
- Curiosity to continuously improve how things work.
- 8+ years of experience in operations.
Head of Operations employer: Tomorrow's Guides
At Tomorrows Guides Ltd, we pride ourselves on fostering a dynamic and supportive work culture that empowers our employees to thrive. With a flexible working arrangement of three days in our Hungerford office and two days remote, we prioritise work-life balance while offering ample opportunities for professional growth and development within a collaborative team environment. Join us to lead innovative operational strategies that make a meaningful impact in the care sector, all while enjoying the unique advantages of working in a vibrant community.
