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- Tasks: Help families navigate care options through empathetic communication and support.
- Company: Join Tomorrows Guides Ltd, a caring and supportive team.
- Benefits: Competitive salary of £26,000, flexible shifts, and a supportive work environment.
- Other info: Work in a dynamic office with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: No care experience needed; customer service skills and empathy are key.
The predicted salary is between 26000 - 26000 £ per year.
Location: Tomorrows Guides Ltd, Unit 1, Station Yard, Station Road, Hungerford, Berkshire. Office: Minimum 3 days per week in our Hungerford office.
Role Overview: Care Help Team Member: full-time, 35 hours per week. Your role is to help families find the right care by speaking with them, understanding their situation, and guiding them towards clear next steps.
Responsibilities:
- Speak with families on the phone (inbound and outbound calls)
- Handle enquiries and guide people through care options
- Understand care needs, location and funding
- Build tailored shortlists of care homes
- Record accurate information in our CRM
- Follow up to ensure nothing is missed
Working Hours: Weekdays 8am – 7pm, Weekends 10am – 4pm. You’ll work a 4-week rota with a mix of shifts, including 1 weekend in 4. Each shift includes a Senior for support.
What Matters: This role is about empathetic communication and clarity rather than scripts or volume. It is about helping people move forward when situations feel unclear.
Ideal Candidate Qualities:
- Stay calm in emotional conversations
- Explain things simply and clearly
- Take ownership of follow-ups and details
- Listen properly before offering guidance
What Helps: You don’t need care experience.
Preferable Experience:
- Customer service, call handling or customer support roles
- Care, healthcare or advisory setting
- Supported people through complex or unfamiliar situations
- Handled sensitive conversations and decisions without clear “right answer”
Customer Service Agent - Care Helpline - £26,000 - Full-time employer: Tomorrow's Guides
Contact Detail:
Tomorrow's Guides Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Care Helpline - £26,000 - Full-time
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tomorrows Guides Ltd. Understand their mission and values, and think about how your skills can help them achieve their goals. This will show you’re genuinely interested and ready to contribute.
✨Tip Number 2
Practice your communication skills! Since this role is all about empathetic communication, try role-playing with a friend or family member. Focus on listening actively and responding clearly, as these are key to helping families navigate their care options.
✨Tip Number 3
Prepare for emotional conversations. Think about how you would handle sensitive topics and practice staying calm under pressure. Remember, it’s all about guiding people through tough situations, so showing empathy is crucial.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to keep track of candidates and gives you a better chance to stand out. Plus, you’ll be one step closer to joining our team!
We think you need these skills to ace Customer Service Agent - Care Helpline - £26,000 - Full-time
Some tips for your application 🫡
Show Your Empathy: In your application, let us see your empathetic side! Share experiences where you've helped others through tough situations. This role is all about understanding and guiding families, so we want to know how you connect with people.
Keep It Clear and Simple: Just like in the role, clarity is key in your application. Avoid jargon and keep your language straightforward. We appreciate a well-structured application that gets straight to the point, just like how you’d explain care options to a family.
Highlight Relevant Experience: Even if you don’t have direct care experience, showcase any customer service or call handling roles you've had. Tell us how those experiences have prepared you for sensitive conversations and decision-making in complex situations.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Tomorrow's Guides
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Agent in a care helpline. Familiarise yourself with common care options and the types of questions families might ask. This will help you speak confidently and show that you're genuinely interested in helping others.
✨Show Empathy
Since this role involves emotional conversations, practice how to convey empathy during your interview. Think of examples from your past experiences where you’ve helped someone through a tough situation. This will demonstrate your ability to connect with families and guide them effectively.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask your interviewer about the company culture and the support available for staff. This shows that you’re not just interested in the job, but also in how you can grow and contribute to the team.
✨Follow Up
After the interview, don’t forget to send a thank-you email. Mention something specific from your conversation to remind them of your discussion. This not only shows your appreciation but also reinforces your interest in the position.