AI Adoption Specialist in London

About Human Productivity

The Role

As an AI Adoption Specialist, your job is to help enterprise teams work better with AI by changing how work gets done. You’ll sit at the intersection of workflow design, AI literacy, and the effective use of state-of-the-art general purpose AI tools. Some weeks you're embedded with a client team, observing how work really happens and redesigning it so AI carries the load. Other weeks you're creating the assets and approaches that make the new way of working stick: prompts, skills, quality checks, lightweight automations/integrations, and simple tools built collaboratively alongside client teams. You'll work alongside Tomoro's AI Engineers. They build production-grade AI systems. You make sure the humans around those systems (and the humans who don't yet have those systems) are getting the most out of AI, every day. Think of the goal as five days of outcomes in three days of effort.

What You'll Be Doing

• Workflow Discovery and Redesign: Embed with client teams to understand how work actually happens, not how it's supposed to happen. Follow the time, find the friction, and surface the real bottlenecks rather than the ones on the process diagram. Redesign workflows around AI: accelerating what's already there, removing the drudgery, and unlocking things that weren't previously possible. Measure impact at the workflow level — cycle time, rework, quality consistency, throughput — and track adoption signals as evidence the change is sticking. Build momentum through short, focused engagements: co-labs, sprints, 1-to-1 and small group coaching that make progress visible fast.
• Creating What Teams Need to Adopt AI: Co-create and ship assets teams actually reuse: prompts, custom instructions, skills, QA checks, evaluation prompts, and playbooks. If it isn't reusable, it isn't finished. Use AI-assisted development tools (Claude Code, Codex, MCP) as your default for building small automations and integrations that remove friction, inside the platforms teams already use: ChatGPT, Adobe, Slack, Microsoft Teams. Connect tools and data sources so teams stop copy-pasting and start flowing. Build to reflect how the client actually operates: their tone, constraints, risk posture, and governance expectations. Know the ceiling too. When off-the-shelf tools run out of road on reliability, integration, or scale, help shape the next step with Tomoro's AI Engineering team.
• Coaching and Sustaining Capability: Move people from 'I should use AI' to 'AI is my default first step' by working and building alongside them, not by putting them in a room with slides. Build trust quickly with people who are sceptical, overwhelmed, or both. The antidote isn't a workshop. It's doing real work together and letting the outcomes speak. Coach prompting and verification without being dogmatic, and build the champions and routines that keep improving after you leave. Help define the conditions for lasting adoption: new habits, processes, incentives, and ways of working. Where you find people who want to go further, help them grow into AI builders themselves.

About You

You don't need to come from one specific background. We're looking for people who combine a few things that rarely sit together. You might be a freelance AI practitioner who's been helping companies adopt AI tools and wants to do it at scale. You might come from an ops or enablement role inside a product company, where you've seen first-hand how hard it is to change how people work. You might have an L&D or behavioural change background and have been pulling AI into your practice because it's clearly where the value is. Or you might be a domain expert - someone deep in a specific field who got frustrated with inefficient ways of working and taught yourself to use AI to do your job faster and better, and now you want to help others do the same. What matters more than your title is how you work.

These things are the most important attributes for you to be successful:

• Being AI-native: You default to AI. Not because it’s novel, but because it helps you get things done. You iterate fast, verify intelligently, and use AI throughout your everyday work.
• Focus on use and adoption: You care about whether something is useful and whether it will actually be adopted.
• Coaching and behaviour change: You can help people build capability without turning it into training theatre.
• AI Tooling Literacy: You love exploring AI tools and their application. You know what's available and how to apply it to real work constraints.
• Autonomy and Resourcefulness: You work things out. You don't wait for permission or perfect information.

Benefits

• Holiday entitlement of 25 days + bank holidays
• Aviva Private medical insurance
• Medicash wellness cash plan to help cover the cost of everyday healthcare needs
• Life Policy
• Employee Assistance Programme with access to 24/7 helpline for in-the-moment support from qualified BACP counsellors
• Company pension
• Access to exclusive discount & savings platforms