Account Managers/Senior Account Manager in Manchester

Are you a digitally minded, proactive doer who takes pride in building strong client partnerships and spotting growth opportunities? Do you love working with some of the best digital and social creative talent in the business to deliver work that goes beyond expectations? Are you an enthusiastic problem solver who thrives on being hands-on across every stage of a campaign, while helping unlock new opportunities across both existing clients and the wider group network?

Tommy is looking for a highly capable and established Senior Account Manager to join our growing presence in Manchester. This will be a key hire for Tommy, acting as our sole Manchester-based team member and working from the Zeal Group office in Media City. The role will focus on identifying and uncovering opportunities within the Zeal Agency Group to introduce Tommy’s services to new brands and teams.

Alongside leading multiple projects at once, you’ll work closely with the wider Tommy team to shape strategic proposals and deliver first-class campaigns that strengthen long-term client partnerships, drive commercial success and support Tommy’s continued growth.

• Act as the main Tommy presence in Manchester, building strong relationships and identifying opportunities for collaboration.
• Bring structure and momentum to projects, keeping clients, internal teams and stakeholders aligned.
• Help shape the role as our Manchester presence grows, bringing initiative, ideas and a proactive attitude.
• Develop a thorough understanding of our clients’ marketing objectives, strategies, processes and commercial goals.
• Demonstrate a strong understanding of social and digital platforms, including TikTok, TikTok Shop, Meta and emerging platform trends, with the ability to advise clients on how social can drive business and brand impact.
• Stay up to date with developments across marketing, advertising, social media and consumer trends, ideally with experience working across FMCG brands and fast-paced consumer campaigns.
• Act as the main client contact across a roster of accounts, building strong, trusted relationships while confidently managing multiple projects and stakeholders simultaneously.
• Proactively identify opportunities to grow existing client partnerships, as well as opportunities within the wider Zeal agency group to introduce Tommy’s services to new brands and teams.
• Intake client briefs and translate them into clear internal strategic, creative and production briefs.
• Lead project scoping, timelines, budgets and resource management, ensuring projects are delivered on time, on budget and to the highest creative standard.
• Gain client alignment on project objectives, approaches, scopes and budgets whilst operating with Tommy’s best commercial interests in mind.
• Collaborate closely with Strategy, Creative and Production teams throughout the strategic and creative development process.
• Maintain accurate internal and client-facing finance trackers across multiple projects and accounts, monitoring incoming and outgoing revenue, third-party costs and overall account profitability.
• Contribute to financial forecasting and support the Managing Director in achieving account revenue targets and commercial objectives.
• Coordinate and lead internal and client-facing meetings, ensuring all project statuses, actions, timelines and deliverables are clearly communicated and tracked.
• Evaluate ongoing account performance and proactively recommend improvements to ways of working, campaign effectiveness and client growth opportunities.

Strong experience in account management within an agency environment:

• A confident project lead who understands how to manage timings, budgets, scopes and stakeholders.
• Someone commercially aware, with experience growing accounts and spotting new opportunities.
• Someone who can balance delivery, client service and commercial thinking.
• Experience working across integrated, social, content or digital campaigns.
• 5 or more years working at a social or creative agency.
• Proven track record in delivering against commercial targets.
• A deep understanding and awareness of creative and project development, with experience tying project goals to business goals.
• A passion for making great creative work.
• Experience working across TikTok and TikTok Shop.
• Ideally, with experience working across FMCG brands and fast-paced consumer campaigns.

If you think you’ve got the skills, talent and style to be our new Senior Account Manager, get in touch with us at work@thisistommy. We’re committed to furthering equality and diversity in the creative industry, so we’ll be especially happy to see applications from underrepresented backgrounds. Local applicants legally allowed to work in the UK and able to work in our Manchester office only, please.