At a Glance
- Tasks: Lead Client Services, grow client partnerships, and drive commercial success.
- Company: Dynamic agency in Moorgate, London, focused on creativity and collaboration.
- Benefits: Competitive salary, diverse team, and opportunities for professional growth.
- Other info: Join a diverse team committed to equality in the creative industry.
- Why this job: Be a key player in shaping innovative campaigns and building strong client relationships.
- Qualifications: Proven experience in account growth and strong commercial management skills.
The predicted salary is between 47250 - 57750 £ per year.
Are you a commercially-minded entrepreneurial leader who thrives on growing client partnership and unlocking new opportunities? Do you love building trusted relationships with senior clients, spotting opportunities others miss and delivering work that genuinely moves the needle? Then this could be for you. But this isn't a traditional Group Account Director role. You'll act as the commercial lead across Client Services, driving growth across our existing client portfolio while strengthening Tommy's partnership with ZEAL to unlock new opportunities across the wider group.
Office: Moorgate, London
Reporting to: CEO
RESPONSIBILITIES:- You’ll lead our Client Services team day to day, ensuring exceptional work is delivered while continually identifying opportunities to grow existing clients, win new business and strengthen Tommy's position within ZEAL.
- Working closely with the CEO, CDO and Finance Director you’ll champion commercial thinking across the agency, build strong client relationships, support our teams to deliver outstanding work and ensure Tommy remains the social-first creative partner of choice across the ZEAL network.
- You will be expected to:
- Lead the day-to-day Client Services function, supporting the CS team and the wider team to deliver exceptional work and maintain consistently high standards.
- Own the commercial performance of Tommy's client portfolio, ensuring projects are profitable and growth opportunities are actively pursued.
- Build trusted relationships with senior client stakeholders, acting as the escalation point for commercial conversations and complex client challenges.
- Proactively identify opportunities to grow existing client partnerships and increase Tommy's share of client spend.
- Build strong relationships across the wider ZEAL group, identifying opportunities to introduce Tommy to new clients, strengthen collaboration and ensure Tommy remains front of mind.
- Support new business activity through pitches, proposals, capability development and commercial negotiations.
- Review and approve Statements of Work, scopes, budgets and payment terms, ensuring Tommy's commercial interests are protected.
- Work closely with Strategy, Creative and Production to shape ambitious, commercially successful creative solutions.
- Lead project forecasting alongside Finance, monitoring revenue, profitability and pipeline health across the Client Services function.
- Ensure projects are appropriately resourced, commercially managed and delivered to the highest creative standard.
- Support the wider Client Services team, helping develop commercial confidence and stronger client relationships.
- Confidently navigate challenging conversations with clients when required, protecting both relationships and Tommy's commercial position.
- Champion best practice across Client Services, continually improving ways of working, commercial rigour and overall client experience.
- Work collaboratively across Tommy and ZEAL, influencing stakeholders across multiple teams, disciplines and personalities to deliver the best possible outcomes for clients.
- Existing clients continue to grow through proactive commercial thinking.
- Tommy is consistently brought into new ZEAL opportunities.
- Client Services is confident, commercially minded and operating at a high standard.
- Clients see Tommy as a trusted strategic partner, not just a delivery agency.
- Proven experience growing existing accounts and delivering against ambitious commercial targets.
- Strong understanding of commercial management including forecasting, pricing, profitability and Statements of Work.
- Strong understanding of integrated campaigns across social, digital, content, production and experiential.
- Significant experience leading senior client relationships across multiple accounts.
- Experience leading and developing Client Services teams within a fast-paced agency environment.
- Excellent presentation, negotiation and influencing skills.
- Comfortable operating across multiple workstreams while maintaining attention to detail.
- A genuine passion for outstanding creative work and helping agencies grow.
We’re committed to furthering equality and diversity in the creative industry, so we’ll be especially happy to see applications from underrepresented backgrounds. Tommy believes the advertising industry should reflect the world to which it speaks.
Local applicants legally allowed to work in the UK and able to work in our London office only, please.
Group Account Director [Moorgate, London] employer: Tommy
At Tommy, located in the vibrant Moorgate area of London, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our commitment to employee growth is evident through our focus on professional development and collaboration, ensuring that every team member has the opportunity to thrive while working on innovative projects that make a real impact. Join us to be part of a forward-thinking agency where your contributions are valued, and you can build meaningful relationships with clients and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Group Account Director [Moorgate, London]
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Tommy and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Tommy are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Tommy on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Tommy. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Group Account Director [Moorgate, London]
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Tommy. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Tommy:Show us that you’ve done your homework! In your application, briefly mention what you admire about Tommy’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Tommy
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Tommy will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Tommy, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
