Store Manager, Tommy Hilfiger White City

Be part of an iconic story. TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the vibrant spirit of Americana, it creates the modern uniform of accessible luxury.

About the Role

Our stores are the life and soul of our business. They act as our main touchpoints with our ever-evolving consumer base. As retail evolves, we believe that our stores must set the tone for our two brands. They are always a window to our great brands and therefore the first-class experience is essential. The Store Manager plays a key role in achieving these standards, leading by example, embracing our entrepreneurial spirit and inspiring their teams through passion for our brands.

Responsibilities

• Partner with the store management team to build on business opportunities and achieve company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits, and profitability.
• Identify opportunities and collaborate with others to grow the business or improve performance.
• Foster a positive store experience by treating all customers and staff members fairly and consistently.
• Ensure “door to floor” best practices, visual merchandising directives and standards for sales floor and back room are executed consistently.
• Communicate regularly with the buying team to ensure correct stock levels and demographically correct inventory.
• Analyze store-level reports and create action plans to improve results.
• Communicate with staff daily on sales goals, key performance indicators, store results, product sales and other information to enable superior service and goal achievement.
• Manage manpower planning, recruitment, interviewing, hiring and orientation processes.
• Provide training and coaching for employees (daily, weekly and monthly) and ensure appropriate documentation.
• Lead weekly management meetings and other staff meetings; participate in and contribute to regional meetings.
• Make commitments and decisions on available information even under stressful and changing conditions.
• Set challenging yet attainable goals with emphasis on service quality, customer satisfaction, and financial performance.
• Coordinate appropriate action plans while considering consequences and budget decisions.
• Convey clear ideas and goals, manage implementation of those ideas and achieve measurable results.
• Create energy and excitement around shared goals and values.

About You

• Minimum of 6 years of progressive retail experience.
• Minimum 2 years of store management experience in the service or retail industry.
• Extensive experience in connecting to consumers in a brand retailer.
• Experience in retail operations, budgeting, planning and sales.
• People management experience with ability to resolve conflict and unproductive disagreements.
• Effective communicator with ability to cultivate belonging.
• Collaborates to win and recognizes and celebrates contributions and achievements of others.
• Courageous in giving feedback that promotes positive behavioral change.
• Adapts quickly and works with pace.
• Energetic and inspires trust, showing clear presence on the shop floor.

About PVH

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world while positioning PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our global scale, we are driving fashion forward for good, as one team with one vision and one plan. Our greatest strength is our people; we strive to create a workplace where every individual is valued, every voice is heard, and we are committed to fostering an inclusive and diverse community of associates.