Luxury Retail Assistant Manager — Customer Experience Lead

Luxury Retail Assistant Manager — Customer Experience Lead

Full-Time 30000 - 40000 £ / year (est.) No working from home possible
Tommy Hilfiger

At a Glance

  • Tasks: Lead store operations, drive sales, and inspire your team to deliver exceptional customer experiences.
  • Company: Join the iconic Tommy Hilfiger brand in a vibrant retail environment.
  • Benefits: Competitive benefits programme and a supportive, diverse community.
  • Other info: Exciting opportunity for career growth in a dynamic retail setting.
  • Why this job: Be a part of a luxury brand and make a real impact on customer satisfaction.
  • Qualifications: Supervisory experience in premium retail and strong communication skills.

The predicted salary is between 30000 - 40000 £ per year.

Tommy Hilfiger is seeking an Assistant Store Manager for Bicester Village to lead store operations and inspire the team. The role involves driving sales, ensuring excellent customer experiences, and maintaining store standards.

The ideal candidate will have supervisory experience in premium retail, strong communication skills, and the ability to inspire their team to achieve business goals.

A competitive benefits program supports a diverse community within PVH.

Luxury Retail Assistant Manager — Customer Experience Lead employer: Tommy Hilfiger

Tommy Hilfiger offers an exceptional work environment for those passionate about luxury retail, particularly in the vibrant setting of Bicester Village. With a strong focus on employee development and a competitive benefits programme, team members are encouraged to grow their skills while contributing to a diverse and inclusive culture that values excellence in customer experience.

Tommy Hilfiger

Contact Details:

Tommy Hilfiger Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Luxury Retail Assistant Manager — Customer Experience Lead

Tip Number 1

Network like a pro! Reach out to your connections in the retail industry, especially those who have experience with luxury brands. A friendly chat can lead to insider info about job openings or even a referral.

Tip Number 2

Show off your personality! When you get that interview, let your passion for customer experience shine through. Share stories that highlight your supervisory skills and how you've inspired teams in the past.

Tip Number 3

Research the brand! Familiarise yourself with Tommy Hilfiger’s values and latest collections. This knowledge will not only impress during interviews but also help you align your answers with their brand ethos.

Tip Number 4

Apply through our website! We make it super easy for you to find and apply for roles like the Assistant Store Manager. Plus, it shows you're genuinely interested in being part of our team!

We think you need these skills to ace Luxury Retail Assistant Manager — Customer Experience Lead

Supervisory Experience
Sales Driving
Customer Experience Management
Store Operations Management
Team Inspiration
Strong Communication Skills
Business Goal Achievement

Some tips for your application 🫡

Show Your Passion for Luxury Retail:When writing your application, let your love for luxury retail shine through! Share specific experiences that highlight your enthusiasm for premium brands and how you've contributed to creating exceptional customer experiences.

Highlight Your Leadership Skills:As an Assistant Store Manager, you'll need to inspire your team. Make sure to include examples of how you've successfully led a team in the past, showcasing your ability to motivate others and drive sales.

Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. This shows us that you’re genuinely interested in the role at Tommy Hilfiger.

Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and allows us to see your enthusiasm for joining our team at Bicester Village!

How to prepare for a job interview at Tommy Hilfiger

Know the Brand Inside Out

Before your interview, make sure you’re well-versed in Tommy Hilfiger’s brand values, history, and current collections. This knowledge will not only impress your interviewers but also show that you’re genuinely interested in the role and the company.

Showcase Your Leadership Skills

As a potential Assistant Store Manager, it’s crucial to demonstrate your supervisory experience. Prepare examples of how you've successfully led a team, resolved conflicts, or inspired others to achieve sales targets. Use the STAR method (Situation, Task, Action, Result) to structure your responses.

Emphasise Customer Experience

Since the role focuses on customer experience, be ready to discuss how you’ve enhanced customer satisfaction in previous roles. Share specific strategies you’ve implemented to improve service and how they positively impacted sales and customer loyalty.

Prepare Questions for Them

Interviews are a two-way street! Prepare thoughtful questions about the store's culture, team dynamics, and expectations for the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.