Full Time Supervisor, Tommy Hilfiger - Regent Street in London

About the Brand

Be part of an iconic story. TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the vibrant spirit of Americana, to create the modern uniform of accessible luxury. The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions.

Tommy Hilfiger is one of the world’s leading designer lifestyle brands, internationally recognized for celebrating the essence of “classic American cool” style. Founded in 1985, Tommy Hilfiger delivers premium styling, quality and value to consumers worldwide with a breadth of collections including Hilfiger Collection, Tommy Hilfiger Tailored, men’s, women’s and kids’ sportswear, Tommy Hilfiger Denim, accessories, and footwear.

About the Role

Our stores are the life and soul of our business. They act as our main touch points with our ever‑evolving consumer base. As the world of retail evolves, we believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores are always a window to our great brands.

As a result, our locations are paramount, the first‑class experience must be a given and our in‑store standards should never be questionable. To deliver this, we strive to hire individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution. The Supervisor plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands.

Responsibilities

• Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.
• Support the management team managing all personnel, product & merchandising functions, business processes and results for the store.
• Participate in weekly management meetings and other staff meetings.
• Clearly communicate to staff all marketing and sales promotions.
• Drive shop floor sales and exceed store targets by motivating the team to achieve these goals, whilst offering customers an exemplary store journey.
• Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.
• Support the team in delivering the business strategy and ensure everyone has received consistent training on product knowledge and store maintenance.
• Achieve company standards/goals for personal sales results: sales v budgets, sales per hour and units per transaction.
• Perform manager‑on‑duty functions, manage store opening/closing functions and the sales floor.
• Focus staff on the importance of quality relationships with internal & external customers.
• Ensure staff accountability for building a repeat customer base by providing all customers with unparalleled spirited service.
• Ensure “door-to-floor” best practices with visual merchandising directives for sales floor and back room are executed; continually review these to ensure they are consistent.
• Work with the management team to build a talent pool for key positions, including possible successors.

Qualifications

• You will have a previous track record of supervisory or specialist roles within a premium or luxury brand.
• You will have previous people‑management experience with the ability to resolve conflict and unproductive disagreements.
• You will be an effective communicator with the ability to build relationships with ease.
• You will be a team player who recognises and celebrates the contributions and achievements of others.
• You will be confident in giving feedback that promotes positive behavioural change.
• You will work well with change, being able to quickly adapt and work with pace.
• You will be energetic and authentic, showing a clear presence on the shop floor.
• You will approach all issues with a ‘can‑do’ approach and act with initiative to find in‑store solutions.

Benefits

At PVH, we understand that the success of our organisation is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our company a success. That is why we are committed to providing a competitive and comprehensive benefits programme that offers protection, peace of mind and flexibility designed to support our associates – both at home and at work.

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world.