At a Glance
- Tasks: Lead the shop floor, ensuring top-notch customer service and driving sales.
- Company: Join the iconic Tommy Hilfiger brand in a vibrant London location.
- Benefits: Enjoy competitive pay, inclusive culture, and comprehensive benefits.
- Other info: Great opportunity for career growth in a fast-paced retail environment.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Previous supervisory experience in premium brands and strong people skills required.
The predicted salary is between 30000 - 40000 £ per year.
Role Overview
Responsibilities
- Ensure the efficient running of the shop floor, achieving the highest levels of customer service, sales and profit.
- Support the management team with all personnel, product & merchandising functions, business processes and results for the store.
- Participate in weekly management meetings and other staff meetings.
- Clearly communicate to staff all marketing and sales promotions.
- Drive shop floor sales and exceed store targets by motivating the team.
- Consistently foster a positive store experience by treating all customers and colleagues fairly.
- Support the team in delivering the business strategy, ensuring consistent training on product knowledge and store maintenance.
- Achieve company standards/goals for personal sales results: sales vs budgets, sales per hour and units per transaction.
- Perform manager-on-duty functions, manage store opening/closing and the sales floor.
- Focus staff on the importance of quality relationships with internal & external customers.
- Ensure staff accountability in building a repeat customer base.
- Ensure 'door to floor' best practices with visual merchandising directives for sales floor and back room are executed.
- Work with the management team to build a talent pool for key positions, including possible successors.
Qualifications
- Previous supervisory or specialist roles within a premium or luxury brand.
- People-management experience with ability to resolve conflict and unproductive disagreements.
- Effective communicator capable of building relationships easily.
- Team player who recognises and celebrates contributions and achievements of others.
- Confident in giving feedback that promotes positive behavioral change.
- Adaptable to change and able to work with pace.
- Energetic and authentic presence on the shop floor.
- 'Can-do' approach, initiative to find in-store solutions.
Benefits
We offer a competitive and comprehensive benefits program designed to support our associates in home and work. We are committed to inclusion and diversity and consider qualified applicants without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.
Equal Opportunity Statement
PVH Corp. or its subsidiary is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law.
Full Time Supervisor, Tommy Hilfiger - Liverpool Street at Tommy Hilfiger employer: Tommy Hilfiger
At Tommy Hilfiger, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and inclusion. Located in the bustling heart of Liverpool Street, London, our team enjoys competitive benefits and ample opportunities for personal and professional growth, all while working with a premium brand that values creativity and collaboration. Join us to be part of a dynamic environment where your contributions are celebrated and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Full Time Supervisor, Tommy Hilfiger - Liverpool Street at Tommy Hilfiger
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Tommy Hilfiger, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Tommy Hilfiger!
We think you need these skills to ace Full Time Supervisor, Tommy Hilfiger - Liverpool Street at Tommy Hilfiger
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Tommy Hilfiger, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Tommy Hilfiger and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Tommy Hilfiger that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Tommy Hilfiger
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
