At a Glance
- Tasks: Lead a dynamic team and ensure top-notch customer service in a premium retail environment.
- Company: Join the iconic Tommy Hilfiger brand at our Brompton Road location.
- Benefits: Enjoy competitive pay, flexible benefits, and a supportive work culture.
- Other info: Great opportunity for career growth in a vibrant retail setting.
- Why this job: Be part of a stylish team and make a real impact on customer experiences.
- Qualifications: Previous supervisory experience in luxury retail and strong people skills required.
The predicted salary is between 30000 - 40000 £ per year.
This on‑site, full‑time supervisory role involves managing day‑to‑day store operations, leading the team, and ensuring the shop floor delivers outstanding customer service, sales and profit.
Responsibilities
- Ensure the efficient running of the shop floor to achieve the highest levels of customer service, sales and profit.
- Support the management team with all personnel, product and merchandising functions, business processes and results for the store.
- Participate in weekly management meetings and other staff meetings.
- Clearly communicate to staff all marketing and sales promotions.
- Drive shop floor sales and exceed store targets through motivating the team to achieve these goals, whilst offering customers an exemplary store journey.
- Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.
- Support the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance.
- Achieve company standards/goals for personal sales results: sales versus budgets, sales per hour and units per transaction.
- Perform manager‑on‑duty functions, manage store opening/closing and the sales floor.
- Focus staff on the importance of quality relationships with internal and external customers.
- Ensure staff accountability for building a repeat customer base by providing customers with unparalleled spirited service.
- Ensure “door to floor” best practices with visual merchandising directives for sales floor and back room are being executed, continually reviewing these to ensure consistency.
- Work with the management team to build a talent pool for key positions, including possible successors.
Qualifications
- Previous track record of supervisory or specialist roles within a premium or luxury brand.
- People‑management experience with the ability to resolve conflict and unproductive disagreements.
- Effective communicator with the ability to build relationships with ease.
- Team player who recognises and celebrates the contributions and achievements of others.
- Confidence in giving constructive feedback that promotes positive behavioural change.
- Ability to work well with change, quickly adapting and working at pace.
- Energetic and authentic with a clear presence on the shop floor.
- Can‑do approach, acting with initiative to find in‑store solutions.
What We Offer
We provide a competitive and comprehensive benefits program that offers protection, peace of mind and flexibility designed to support associates at home and at work.
Equal Opportunity Employer
PVH Corp. or its subsidiary is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. All current and future PVH associates are compensated solely on job‑related factors such as skill, ability, educational background, work quality, experience and potential.
Full Time Supervisor, Tommy Hilfiger - Brompton Road at Tommy Hilfiger employer: Tommy Hilfiger
At Tommy Hilfiger on Brompton Road, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our team members to excel in their roles. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring that every associate can thrive in a dynamic retail environment. Our competitive benefits package, combined with the excitement of working in the prestigious Knightsbridge area, makes us an exceptional employer for those seeking a rewarding career in luxury retail.
StudySmarter Expert Advice🤫
We think this is how you could land Full Time Supervisor, Tommy Hilfiger - Brompton Road at Tommy Hilfiger
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Tommy Hilfiger, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Tommy Hilfiger!
We think you need these skills to ace Full Time Supervisor, Tommy Hilfiger - Brompton Road at Tommy Hilfiger
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Tommy Hilfiger, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Tommy Hilfiger and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Tommy Hilfiger that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Tommy Hilfiger
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
