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For Companies At a Glance
- Tasks: Lead the team to deliver exceptional customer service and achieve sales targets.
- Company: Join Tommy Hilfiger, a global leader in designer lifestyle brands since 1985.
- Benefits: Enjoy competitive pay, flexible hours, and a diverse, inclusive work environment.
- Why this job: Be part of a dynamic retail team that values creativity and customer connection.
- Qualifications: Previous supervisory experience in premium or luxury retail is essential.
- Other info: Embrace a culture of diversity and growth with opportunities for career advancement.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Join to apply for the Full Time Supervisor, Tommy Hilfiger – Brompton Road role at Tommy Hilfiger
Join to apply for the Full Time Supervisor, Tommy Hilfiger – Brompton Road role at Tommy Hilfiger
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Full Time Supervisor, Tommy Hilfiger – Brompton Road
Tommy Hilfiger is one of the worldâs leading designer lifestyle brands, internationally recognized for celebrating the essence of âclassic American coolâ style.
Founded in 1985, Tommy Hilfiger delivers premium styling, quality and value to consumers worldwide with a breadth of collections including Hilfiger Collection, Tommy Hilfiger Tailored, menâs, womenâs and kidsâ sportswear, Tommy Hilfiger Denim, accessories, and footwear.
In addition, the brand is licensed for a range of products, including fragrances, eyewear, watches and home furnishings. Tommy Hilfiger, which was acquired by PVH Corp. in 2010, has more than 17,000 associates worldwide and an extensive distribution network in over 115 countries and 1,600 retail stores. Global retail sales of the Tommy Hilfiger brand were US $6.5 billion in 2015.
About THE ROLE
Our stores are the life and soul of our business. They act as our main touch points with our ever evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores, are always a window to our great brands. As a result our locations are paramount, the first class experience must be a given and our in-store standards should never be questionable.
To deliver this, we strive to hire the individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in todayâs world, we must be nimble and adapt to change and evolution.
The Supervisor plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands.
Responsibilities Include
- Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.
- Support the management team managing all personnel, product & merchandising functions, business processes and results for the store.
- Participate in weekly management meetings and other staff meetings.
- Clearly communicate to staff all marketing and sales promotions.
- Driving shop floor sales and exceeding store targets through motivating the team to achieve these goals, whilst offering our customersâ an exemplary store journey.
- Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.
- Support the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance.
- Achieve company standards/goals for personal sales results: sales v budgets, sales per hour and units per transaction.
- Perform manager-on-duty functions, manage store opening/closing functions and the sales floor.
- Focus staff on the importance of quality relationships with internal & external customers.
- Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service.
- Ensure âdoor to floorâ best practices with visual merchandising directives for sales floor and back room are being executed; continually review these to ensure they are consistent.
- Work with the management team to build a talent pool for key positions, including possible successors.
About YOU
- You\’ll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
- You\’ll have previous people management experience with the ability to resolve conflict and unproductive disagreements.
- You\’ll be an effective communicator with the ability to build relationships with ease.
- You\’ll be a team player who recognises and celebrates the contributions and achievements of others.
- You\’ll be confident in giving feedback that promotes positive behavioral change.
- You will work well with change, being able to quickly adapt and work with pace.
- You will be energetic and authentic showing a clear presence on the shop floor.
- You\’ll approach all issues with a âcan doâ approach and act with initiative to find in store solutions.
About WHAT WE OFFER
At PVH, we understand that the success of our organisation is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support our associates â both at home and at work.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Retail Apparel and Fashion
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Full Time Supervisor, Tommy Hilfiger - Brompton Road employer: Tommy Hilfiger
Contact Detail:
Tommy Hilfiger Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Full Time Supervisor, Tommy Hilfiger - Brompton Road
â¨Tip Number 1
Familiarise yourself with Tommy Hilfiger's brand values and product lines. Understanding their 'classic American cool' style will help you connect with the brand's ethos during your interactions.
â¨Tip Number 2
Showcase your leadership skills by discussing past experiences where you've successfully motivated a team or resolved conflicts. This will demonstrate your ability to manage and inspire others effectively.
â¨Tip Number 3
Prepare to discuss how you can enhance customer experience in-store. Think of specific strategies or ideas that align with Tommy Hilfiger's commitment to exceptional service and customer relationships.
â¨Tip Number 4
Be ready to share examples of how you've adapted to change in previous roles. Highlighting your flexibility and proactive approach will resonate well with the dynamic nature of retail at Tommy Hilfiger.
We think you need these skills to ace Full Time Supervisor, Tommy Hilfiger - Brompton Road
Some tips for your application đŤĄ
Understand the Brand: Before applying, take some time to understand Tommy Hilfiger's brand values and style. Familiarise yourself with their collections and marketing strategies to demonstrate your passion for the brand in your application.
Tailor Your CV: Make sure your CV highlights relevant experience in supervisory roles, particularly within premium or luxury brands. Emphasise your people management skills and any achievements that showcase your ability to drive sales and customer service.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the brand. Use specific examples from your past experiences that align with the responsibilities of the Supervisor position, such as leading a team or achieving sales targets.
Showcase Your Communication Skills: Since effective communication is key for this role, ensure your application reflects your ability to build relationships and resolve conflicts. Use clear and concise language, and consider including examples of how you've successfully communicated with teams or customers in the past.
How to prepare for a job interview at Tommy Hilfiger
â¨Show Your Passion for the Brand
Make sure to express your enthusiasm for Tommy Hilfiger and its values during the interview. Share specific examples of how you connect with the brand's essence of 'classic American cool' and how that influences your approach to customer service.
â¨Demonstrate Leadership Skills
As a Supervisor, you'll need to lead by example. Prepare to discuss your previous experiences in supervisory roles, highlighting how you've motivated teams and resolved conflicts. Use real-life scenarios to illustrate your leadership style.
â¨Emphasise Customer Service Excellence
Since the role focuses on delivering exceptional customer experiences, be ready to talk about your strategies for achieving high levels of customer satisfaction. Share instances where you went above and beyond to ensure a positive shopping experience.
â¨Prepare for Situational Questions
Expect questions that assess your ability to handle various situations on the shop floor. Think about how you would respond to challenges like managing staff during busy periods or addressing customer complaints effectively.
