Full Time Supervisor,

Full Time Supervisor,

Birmingham Full-Time 28800 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales.
  • Company: Join the iconic TOMMY HILFIGER brand, known for its classic American style.
  • Benefits: Enjoy competitive pay, inclusive culture, and opportunities for personal growth.
  • Why this job: Be part of a vibrant team that shapes the future of fashion and retail.
  • Qualifications: Previous supervisory experience in premium brands and strong communication skills.
  • Other info: Embrace diversity and inclusivity in a supportive work environment.

The predicted salary is between 28800 - 42000 £ per year.

Be part of an iconic story.

TOMMY HILFIGER is one of the world\’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the vibrant spirit of Americana, to create the modern uniform of accessible luxury. The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions. Tommy Hilfiger\’s global marketing approach and communications strategy taps into culture through the world of F.A.M.E.S.: the people, organizations and ideas boldly driving the future of Fashion, Art, Music, Entertainment and Sport. Major global campaigns, sponsorship platforms, and disruptive activations with world-class athletes, musicians and entertainers bring a constant source of energy and inspiration to the brand. Immerse yourself in TOMMY HILFIGER here (YouTube, Instagram, TikTok)

Tommy Hilfiger is one of the world\’s leading designer lifestyle brands, internationally recognized for celebrating the essence of \\\”classic American cool\\\” style.

Founded in 1985, Tommy Hilfiger delivers premium styling, quality and value to consumers worldwide with a breadth of collections including Hilfiger Collection, Tommy Hilfiger Tailored, men\’s, women\’s and kids\’ sportswear, Tommy Hilfiger Denim, accessories, and footwear.

In addition, the brand is licensed for a range of products, including fragrances, eyewear, watches and home furnishings. Tommy Hilfiger, which was acquired by PVH Corp. in 2010, has more than 17,000 associates worldwide and an extensive distribution network in over 115 countries and 1,600 retail stores. Global retail sales of the Tommy Hilfiger brand were US $6.5 billion in 2015.

About THE ROLE

Our stores are the life and soul of our business. They act as our main touch points with our ever evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores, are always a window to our great brands. As a result our locations are paramount, the first class experience must be a given and our in-store standards should never be questionable.

To deliver this, we strive to hire the individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today\’s world, we must be nimble and adapt to change and evolution.

The Supervisor plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands.

Responsibilities include:

  • Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.
  • Support the management team managing all personnel, product & merchandising functions, business processes and results for the store.
  • Participate in weekly management meetings and other staff meetings.
  • Clearly communicate to staff all marketing and sales promotions.
  • Driving shop floor sales and exceeding store targets through motivating the team to achieve these goals, whilst offering our customers\’ an exemplary store journey.
  • Consistently foster a positive store experience by treating all customers and colleagues in a fair and consistent manner.
  • Support the team in delivering the business strategy, and ensuring everyone has received consistent training on product knowledge and store maintenance.
  • Achieve company standards/goals for personal sales results: sales v budgets, sales per hour and units per transaction.
  • Perform manager-on-duty functions, manage store opening/closing functions and the sales floor.
  • Focus staff on the importance of quality relationships with internal & external customers.
  • Ensure staff accountability of building a repeat customer base by providing all customers with unparalleled spirited service.
  • Ensure \\\”door to floor\\\” best practices with visual merchandising directives for sales floor and back room are being executed; continually review these to ensure they are consistent.
  • Work with the management team to build a talent pool for key positions, including possible successors.

About YOU

  • You\’ll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
  • You\’ll have previous people management experience with the ability to resolve conflict and unproductive disagreements.
  • You\’ll be an effective communicator with the ability to build relationships with ease.
  • You\’ll be a team player who recognises and celebrates the contributions and achievements of others.
  • You\’ll be confident in giving feedback that promotes positive behavioral change.
  • You will work well with change, being able to quickly adapt and work with pace.
  • You will be energetic and authentic showing a clear presence on the shop floor.
  • You\’ll approach all issues with a \’can do\’ approach and act with initiative to find in store solutions.

About WHAT WE OFFER

At PVH, we understand that the success of our organisation is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support our associates – both at home and at work.

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.

About PVH:

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That\’s the Power of Us, that\’s the Power of PVH+.

One of PVH\’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.

PVH Corp. or its subsidiary (\\\”PVH\\\”) is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.

Full Time Supervisor, employer: Tommy Hilfiger

At TOMMY HILFIGER, we pride ourselves on being an exceptional employer that values creativity, diversity, and personal growth. Our vibrant work culture fosters collaboration and innovation, providing employees with ample opportunities for professional development while celebrating the essence of 'classic American cool'. Join us in a dynamic retail environment where your contributions are recognised, and you can truly make a difference in delivering an unparalleled customer experience.
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Contact Detail:

Tommy Hilfiger Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Full Time Supervisor,

Tip Number 1

Get to know the brand inside out! Dive into Tommy Hilfiger's history, values, and latest collections. When you walk into that interview, you want to show that you're not just a fan but someone who truly understands what makes the brand tick.

Tip Number 2

Network like a pro! Connect with current employees on LinkedIn or attend brand events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!

Tip Number 3

Prepare for situational questions! Think about how you've handled challenges in previous roles. Be ready to share specific examples that highlight your leadership skills and ability to inspire a team—this is key for a Supervisor role.

Tip Number 4

Don't forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!

We think you need these skills to ace Full Time Supervisor,

Customer Service
Sales Management
Team Leadership
Conflict Resolution
Effective Communication
Relationship Building
Adaptability
Initiative
Visual Merchandising
Training and Development
Performance Management
Motivational Skills
Problem-Solving
Retail Operations

Some tips for your application 🫡

Show Your Passion: When writing your application, let your enthusiasm for the brand shine through! We want to see how much you love Tommy Hilfiger and how you can bring that energy to the team.

Tailor Your CV: Make sure your CV is tailored to the role of Supervisor. Highlight your previous experience in retail and any leadership roles you've had. We want to see how you can lead by example!

Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate a straightforward approach!

Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!

How to prepare for a job interview at Tommy Hilfiger

Know the Brand Inside Out

Before your interview, dive deep into Tommy Hilfiger's history, values, and current campaigns. Understanding their iconic style and how they connect with consumers will show your genuine interest and help you align your answers with their brand ethos.

Showcase Your Leadership Skills

As a Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or motivated others. Highlighting these skills will demonstrate that you're ready to inspire and drive results.

Emphasise Customer Service Excellence

Tommy Hilfiger values exceptional customer service. Be ready to discuss how you've gone above and beyond for customers in previous roles. Share specific stories that illustrate your commitment to creating a positive shopping experience.

Be Ready for Change

The retail landscape is always evolving, and so is Tommy Hilfiger. Prepare to discuss how you've adapted to changes in your previous roles. Show that you have a 'can do' attitude and are excited about embracing new challenges in a fast-paced environment.

Full Time Supervisor,
Tommy Hilfiger
Location: Birmingham

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