At a Glance
- Tasks: Lead the shop floor, ensuring top-notch customer service and sales performance.
- Company: Join the dynamic team at Tommy Hilfiger Kids & Women's in Bicester Village.
- Benefits: Enjoy competitive pay, flexible hours, and a supportive work environment.
- Other info: Great opportunity for career growth in a vibrant retail setting.
- Why this job: Be part of a brand that values creativity and customer connection.
- Qualifications: Experience in retail management and a passion for luxury brands.
The predicted salary is between 25000 - 32000 € per year.
About The Role
Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base. As the world of retail evolves, we believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Our locations are paramount, the first-class experience must be a given and our in-store standards should never be questionable. To deliver this, we strive to hire individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution. The Floor Manager plays a key role in achieving these standards, leads by example, embraces our entrepreneurial spirit and inspires their team through passion and belief in our brands.
Responsibilities
- Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.
- Support the management team managing all personnel, product and merchandising functions, business processes and results for the store.
- Communicate with staff daily their individual sales goals, key performance indicators, store results, product sales and other information to help them provide unparalleled service and achieve.
- Hold ‘one minute meetings’ at the end of employees’ shifts; summarise their performance results, provide constructive feedback and recognition.
- Execute and model company established best practices in Customer Service, Store Operations, Loss Prevention and Point of Sale.
- Achieve company standards/goals for personal sales results: sales vs. budgets, sales per hour and units per transaction.
- Respond to and communicate with the Store Manager on all competitors, community information that could impact company business.
- Focus staff on the importance of quality relationships with internal and external customers.
- Effectively manage customer complaints in a timely and effective way.
- Analyze store level reports and create action plans to improve results.
- Effectively communicate with the Store Manager regarding day-to-day operational issues of the store.
- Perform Manager-on-duty functions; manage store opening/closing functions and the sales floor.
About You
- You will have a previous track record of supervisory or specialist roles within a premium or luxury brand.
- You will have previous people management experience with the ability to resolve conflict and unproductive disagreements.
- You will be an effective communicator with the ability to build relationships with ease.
- You will be a team player who recognises and celebrates the contributions and achievements of others.
- You will be confident in giving feedback that promotes positive behavioural change.
- You will work well with change, being able to quickly adapt and work with pace.
- You will be energetic and authentic showing a clear presence on the shop floor.
- You will approach all issues with a ‘can do’ approach and act with initiative to find in-store solutions.
About What We Offer
At PVH, we understand that the success of our organisation is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers protection, peace of mind and flexibility designed to support our associates – both at home and at work.
PVH Corp. or its subsidiary (“PVH”) is an equal-opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.
Floor Manager, Tommy Hilfiger Kids & Women's Bicester Village employer: Tommy Hilfiger
At Tommy Hilfiger Kids & Women's Bicester Village, we pride ourselves on fostering a vibrant work culture that values passion, teamwork, and exceptional customer service. Our commitment to employee growth is evident through comprehensive training programs and a supportive environment that encourages innovation and adaptability. With competitive benefits and a focus on work-life balance, we offer a rewarding career path for those looking to thrive in the dynamic world of retail.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager, Tommy Hilfiger Kids & Women's Bicester Village
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Tommy Hilfiger’s values and products. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your people skills! As a Floor Manager, you'll need to lead and inspire your team. Think of examples from your past experiences where you've successfully managed a team or resolved conflicts. Share these stories during your interview!
✨Tip Number 3
Show your passion for customer service! Be ready to discuss how you’ve gone above and beyond for customers in previous roles. This is key for a position that revolves around delivering first-class experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Floor Manager, Tommy Hilfiger Kids & Women's Bicester Village
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love retail and how you embody the values of our brands. Share specific examples that highlight your passion for delivering great customer service.
Tailor Your CV:Make sure your CV is tailored to the Floor Manager position. Highlight your previous experience in supervisory roles, especially within premium or luxury brands. We’re looking for those who can lead by example, so showcase your leadership skills and achievements!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we want to quickly see how you meet the requirements, so don’t be afraid to get straight to the good stuff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Tommy Hilfiger!
How to prepare for a job interview at Tommy Hilfiger
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in Tommy Hilfiger’s values and product lines. Familiarise yourself with their latest collections and any recent news about the brand. This will show your genuine interest and help you connect your experience to their ethos.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you’ve inspired others and improved customer service, as this aligns perfectly with the role's responsibilities.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you had to manage customer complaints or adapt to changes on the shop floor. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Engage with Enthusiasm
During the interview, let your passion for retail and customer service shine through. Be energetic and authentic, as this is what they’re looking for in a candidate. Show that you’re not just looking for a job, but that you genuinely want to contribute to the team and enhance the shopping experience.
