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For Companies At a Glance
- Tasks: Lead the team, ensure top-notch customer service, and drive sales performance.
- Company: Join Tommy Hilfiger, a leading premium lifestyle brand known for its iconic style.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and employee discounts.
- Why this job: Be part of a vibrant team that values creativity and excellence in retail.
- Qualifications: Previous experience in a supervisory role within luxury retail is essential.
- Other info: Ideal for energetic individuals who thrive in fast-paced environments.
The predicted salary is between 28800 - 43200 £ per year.
About the Role
Our stores are the heart of our business, serving as the primary touchpoints with our customers. As retail evolves, our stores must reflect the essence of our brands, providing a first-class experience that aligns with our standards of excellence.
The Floor Manager plays a crucial role in upholding these standards by leading by example, inspiring the team, and embodying our entrepreneurial spirit. Responsibilities include:
- Ensuring efficient store operations to maximize customer service, sales, and profitability.
- Supporting management in personnel, product, and merchandising functions.
- Communicating sales goals and performance metrics to staff daily.
- Conducting shift-end meetings to review performance, provide feedback, and recognize achievements.
- Implementing best practices in customer service, operations, loss prevention, and POS.
- Achieving sales targets and KPIs such as sales per hour and units per transaction.
- Monitoring competitor activity and community insights to inform strategies.
- Fostering quality relationships with customers and resolving complaints effectively.
- Analyzing store reports and creating action plans for improvement.
- Managing daily operational issues and store opening/closing procedures.
About You
- Previous supervisory or specialist experience within a premium or luxury brand.
- Strong people management skills and conflict resolution abilities.
- Effective communication skills and relationship-building capabilities.
- A team-oriented mindset that values contributions and achievements.
- Confidence in providing constructive feedback.
- Ability to adapt quickly to change and work at pace.
- Energetic, authentic, with a strong presence on the shop floor.
- A proactive, solution-oriented approach to challenges.
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Floor Manager, Tommy Hilfiger - Bicester Village employer: Tommy Hilfiger
Contact Detail:
Tommy Hilfiger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager, Tommy Hilfiger - Bicester Village
✨Tip Number 1
Familiarise yourself with Tommy Hilfiger's brand values and current collections. Understanding the essence of the brand will help you demonstrate your passion and alignment with their standards during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss specific situations where you inspired your team or resolved conflicts effectively.
✨Tip Number 3
Research the latest trends in retail, especially within the luxury sector. Being knowledgeable about competitor activities and market insights will allow you to speak confidently about strategies for improving sales and customer experience.
✨Tip Number 4
Prepare to discuss your approach to achieving KPIs and sales targets. Think of concrete examples from your past experiences that highlight your ability to analyse performance metrics and implement effective action plans.
We think you need these skills to ace Floor Manager, Tommy Hilfiger - Bicester Village
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Floor Manager position at Tommy Hilfiger. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous supervisory or specialist experience in retail, particularly within premium or luxury brands. Use bullet points to make it easy to read and focus on achievements that demonstrate your people management and conflict resolution skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the brand. Highlight specific examples of how you've successfully led teams, achieved sales targets, and improved customer service in past positions. Make sure to convey your energetic and proactive approach.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Tommy Hilfiger
✨Showcase Your Leadership Skills
As a Floor Manager, you'll need to lead by example. Be prepared to discuss your previous supervisory experiences and how you've inspired your team in the past. Share specific examples of how you motivated staff and improved performance.
✨Demonstrate Customer Service Excellence
Since customer experience is key, think of instances where you've gone above and beyond for customers. Be ready to explain how you handle complaints and ensure customer satisfaction, as this will reflect your alignment with the brand's standards.
✨Know Your Numbers
Familiarise yourself with sales metrics and KPIs relevant to the role. Be prepared to discuss how you've achieved sales targets in previous positions and how you plan to do so at Tommy Hilfiger. This shows your analytical skills and business acumen.
✨Emphasise Team Collaboration
Highlight your ability to work within a team and build relationships. Discuss how you value contributions from team members and how you foster a positive work environment. This will demonstrate your team-oriented mindset, which is crucial for the role.
