Concession Manager - Tommy Hilfiger & Calvin Klein (John Lewis -Cambridge)

Overview

Concession Manager at Tommy Hilfiger, Cambridge, United Kingdom. The role focuses on delivering first-class store experience, leading by example, and driving sales and standards across the store to reflect the Tommy Hilfiger and CALVIN KLEIN brands.

Responsibilities Include

• Partner with Area Manager to build business opportunities and achieve company standards and goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
• Identify opportunities and collaborate with others to grow the business or improve performance.
• Foster a positive store experience by treating customers and staff fairly and consistently.
• Perform Manager-on-Duty functions; manage store opening/closing and the sales floor.
• Ensure adherence to door-to-floor best practices, visual merchandising directives, and standards for sales floor and back room; review standards to ensure clear and consistent execution.
• Manage daily sales, payroll, controllable expenses, goals, and company initiatives; align activities to meet business goals.
• Analyze store-level reports and create action plans to improve results.
• Lead weekly management meetings and participate in regional meetings.
• Set challenging but attainable goals with a focus on service quality, customer satisfaction, and financial performance.
• Coordinate appropriate action plans while considering consequences and budget decisions.
• Communicate with staff daily on individual sales goals and other key performance indicators to deliver unparalleled service and achieve targets.
• Assist manpower planning, recruitment, interviewing, hiring and orientation processes; recruit store personnel with diverse perspectives and backgrounds.
• Own training and development of employees; ensure proper orientation and role training.
• Provide training and coaching for employees (daily, weekly, monthly) with appropriate documentation.

About You

• Extensive experience in connecting to consumers in a brand retailer is essential.
• Experience with retail operations, budgeting, planning, sales and people management.
• Previous people management experience with the ability to resolve conflicts and unproductive disagreements.
• Effective communicator with the ability to cultivate belonging.
• Collaborative mindset to win and recognize the contributions and achievements of others.
• Courageous in giving feedback that promotes positive behavioral change.
• Adaptable and able to work at pace.
• Energetic, with a visible presence on the shop floor and the ability to inspire trust.

About What We Offer

At PVH, we understand the success of our organization is driven by hardworking associates who contribute their time and talents. We are committed to providing a competitive and comprehensive benefits program designed to support our associates – both at home and at work. PVH Europe and our brands are committed to fostering an inclusive and diverse community with a strong sense of belonging. Qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation.

About PVH

We are brand builders focused on Calvin Klein and Tommy Hilfiger, aiming to be the most desirable lifestyle brands in the world and to position PVH as a leading company in our sector. We are committed to inclusion and diversity and to creating a workplace where every individual is valued and heard. Learn more about Inclusion & Diversity at PVH here.

Note: This is an equal opportunity employer and we consider all applicants on the basis of individual capabilities and qualifications without regard to protected characteristics as defined by applicable law.