At a Glance
- Tasks: Lead a dynamic team to drive sales and create an unforgettable customer experience.
- Company: Join the iconic Tommy Hilfiger brand at Bicester Village.
- Benefits: Enjoy competitive pay, inclusive culture, and comprehensive benefits.
- Other info: Great opportunities for career growth in a vibrant team environment.
- Why this job: Be part of a luxury brand and make a real impact on customer satisfaction.
- Qualifications: Experience in retail management and a passion for premium brands.
The predicted salary is between 25000 - 30000 £ per year.
Location: Bicester Village, United Kingdom.
Responsibilities:
- Lead the store teams to generate sales, profit, minimise losses, and create the best possible customer experience while ensuring the store is visually distinctive and impeccably maintained.
- Identify opportunities to grow the business and improve performance through collaboration.
- Maintain corporate visual merchandising directives and standards for the sales floor and back room.
- Work alongside the visual merchandising team to ensure clear communication and mutual understanding.
- Partner with the store management team to build on business opportunities and achieve company standards and objectives.
- Focus staff on the importance of quality relationships with internal and external customers.
- Ensure staff accountability in building a repeat customer base by providing all customers with unparalleled spirited service.
- Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels, and inventory levels.
- Communicate to the Store Manager what is driving sales and discuss any issues or priorities to develop strategies that maximise business.
- Ensure weekly visual presentation action plans are implemented.
- Analyse store-level reports and create action plans to improve results.
- Assist with manpower planning, recruitment, interviewing and hiring processes; recruit store personnel with a broad range of perspectives, experiences and backgrounds.
- Work with the Store Manager to build bench strength for key positions, including potential successors.
- Participate in weekly management meetings alongside other staff meetings.
- Clearly communicate to staff store and individual sales goals, key performance expectations, sales results, and guidance needed to improve performance.
- Provide a great customer journey and achieve exemplary mystery-shop results.
Qualifications:
- Previous track record in supervisory or specialist roles within a premium or luxury brand.
- People-management experience and the ability to resolve conflict and unproductive disagreements.
- Effective communicator with the ability to cultivate belonging.
- Collaborative mindset, recognising and celebrating contributions and achievements of others.
- Courage to give feedback that promotes positive behavioural change.
- Adaptability and ability to work at pace.
- Energetic and inspiring trust with a clear presence on the shop floor.
- ‘Can-do’ attitude and ability to make informed decisions to find in-store solutions.
Benefits:
We offer a competitive and comprehensive benefits programme designed to support our associates at home and at work, fostering a sense of belonging within our inclusive and diverse community.
Assistant Store Manager, Tommy Hilfiger Menswear - Bicester Village at Tommy Hilfiger employer: Tommy Hilfiger
At Tommy Hilfiger, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions inclusivity and diversity. Located in the bustling Bicester Village, our Assistant Store Manager role provides ample opportunities for professional growth and development within a premium brand environment, where your contributions are celebrated and valued. With a competitive benefits programme and a focus on fostering strong relationships with both customers and colleagues, joining our team means becoming part of a dynamic community dedicated to delivering outstanding service and achieving excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager, Tommy Hilfiger Menswear - Bicester Village at Tommy Hilfiger
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Tommy Hilfiger, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Tommy Hilfiger!
We think you need these skills to ace Assistant Store Manager, Tommy Hilfiger Menswear - Bicester Village at Tommy Hilfiger
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Tommy Hilfiger, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Tommy Hilfiger and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Tommy Hilfiger that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Tommy Hilfiger
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
