Assistant Store Manager, Tommmy Hilfiger Menswear – Bicester Village
Bicester, England, United Kingdom
About the Role
Our stores are the main touchpoint with our customers. The Assistant Store Manager leads the team to deliver a first‑class experience, ensuring stores are visually distinctive, maintained to high standards and commercial objectives are met. They inspire the team, drive sales and profit, and build a brand‑loving customer base.
Responsibilities
- Lead store teams to generate sales, profit, minimize losses, and create the best possible customer experience whilst ensuring the store is visually distinctive and impeccably maintained.
- Identify opportunities to grow the business and improve performance through collaboration.
- Maintain corporate visual merchandising directives and standards for sales floor and back room.
- Work alongside visual merchandising to ensure clear communication between VM and store teams.
- Partner with store management to build on business opportunities and achieve company standards and objectives.
- Focus staff on building quality relationships with internal and external customers, ensuring accountability and repeat business.
- Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels and inventory levels.
- Communicate to the Store Manager what is driving sales, discuss any issues/priorities, and develop strategies to maximize business, including weekly visual presentation action plans.
- Analyze store‑level reports and create action plans to improve results.
- Assist with manpower planning, recruitment, interviewing and hiring processes; recruit store personnel with diverse backgrounds.
- Work with the Store Manager to build bench strength for key positions, including potential successors.
- Participate in weekly management meetings and other staff meetings.
- Clearly communicate store and individual sales goals and performance expectations; provide guidance to improve performance.
- Provide a great customer journey and achieve exemplary mystery shop results.
Qualifications
- Previous supervisory or specialist experience within a premium or luxury brand.
- People‑management experience with a strong ability to resolve conflict and unproductive disagreements.
- Effective communicator who cultivates belonging.
- Collaborative, recognizes and celebrates contributions and achievements of others.
- Gives constructive feedback that promotes positive behavioural change.
- Adapts quickly and works with pace.
- Energetic, trustworthy, and shows a clear presence on the shop floor.
- Approaches all issues with a ‘can‑do’ attitude and makes informed decisions to find in‑store solutions.
What We Offer
We provide a competitive benefits programme designed to support associates at home and work, including health, retirement, and paid time off benefits. PVH Europe and its brands commit to fostering an inclusive community and providing a safe, supportive workplace. You will be part of a global team focused on delivering fashion forward experiences.
Equal Opportunity
PVH Corp. or its subsidiary (“PVH”) is an equal‑opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, gender, sexual orientation, age, religion, disability, or other protected characteristic. PVH is committed to ensuring all current and future associates are compensated solely on job‑related factors such as skill, ability, education and experience.
