Assistant Store Manager, Tommy Hilfiger - Southampton

Assistant Store Manager, Tommy Hilfiger - Southampton

The Assistant Store Manager plays a key role in delivering top‑notch customer experience and driving sales. They lead by example, embrace our entrepreneurial spirit, and inspire teams through passion and brand belief.

Responsibilities

• Lead store teams to generate sales, profit, minimize losses, and create the best possible customer experience while ensuring the store is visually distinctive and impeccably maintained.
• Identify opportunities to grow the business and improve performance through collaboration with others.
• Maintain corporate visual merchandising directives and standards for sales floor and back room.
• Work alongside the visual merchandising team to ensure clear communication and understanding between VM and store teams.
• Partner with store management to build on business opportunities and achieve company standards and objectives.
• Focus staff on the importance of quality relationships with internal and external customers. Ensure accountability of staff in building a repeat customer base by providing all customers with unparalleled spirited service.
• Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels and inventory levels.
• Communicate to the Store Manager what is driving sales and discuss any issues/priorities, in order to develop strategies to maximize business. Ensure they are weekly visual presentation action plans.
• Analyze store level reports and create action plans to improve results.
• Assist with manpower planning, identification, recruitment, interviewing and hiring processes; recruit store personnel with a broad range of perspectives, experiences and backgrounds.
• Work with the Store Manager to build bench strength for key positions, including possible successors.
• Participate in weekly management meetings alongside other staff meetings.
• Clearly communicate to staff: store and individual sales goals and other key performance expectations; sales results and provide guidance on what is needed to improve performance.
• Provide a great customer journey and achieve exemplary mystery shop results.

Qualifications

• Previous track record of supervisory or specialist roles within a premium or luxury brand.
• Experience in people management with ability to resolve conflict and unproductive disagreements.
• Effective communicator who can cultivate belonging and collaborate to win.
• Capacity to give constructive feedback that encourages positive behavioral change.
• Adaptation to fast‑paced environments and the ability to make informed decisions.
• Energetic presence on the shop floor that inspires trust.
• Can‑do approach with a focus on in‑store solutions.

Benefits & Work Environment

We offer a competitive benefits program designed to support associates at home and at work. We foster an inclusive and diverse community and are committed to equal opportunity for all applicants.

Equal Opportunity Statement

PVH Corp. or its subsidiary (“PVH”) is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job‑related factors such as skill, ability, educational background, work quality, experience and potential.