Assistant Store Manager, Tommy Hilfiger Regent Street

About the role

Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base. To deliver the best customer experience, we need to hire individuals who embody our values and are committed to excellent service.

Responsibilities

• Lead store teams to generate sales, profit, minimise losses, and create the best possible customer experience while ensuring the store is visually distinctive and impeccably maintained.
• Identify opportunities to grow the business and improve performance through collaboration.
• Maintain corporate visual merchandising directives and standards for the sales floor and back room.
• Work with the visual merchandising team to ensure clear communication and understanding.
• Partner with store management to build on business opportunities and achieve company standards and objectives.
• Focus staff on the importance of quality relationships with internal and external customers, ensuring accountability in building a repeat customer base through spirited service.
• Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels and inventory.
• Communicate to the Store Manager what drives sales and discuss issues/priorities to develop strategies to maximise business, ensuring weekly visual presentation action plans.
• Analyse store-level reports and create action plans to improve results.
• Assist with manpower planning, identification, recruitment, interviewing, and hiring; recruit store personnel with diverse perspectives, experiences and backgrounds.
• Build bench strength for key positions, including potential successors.
• Participate in weekly management and staff meetings.
• Clearly communicate store and individual sales goals, key performance expectations, sales results, and guidance to improve performance.
• Provide a great customer journey and achieve exemplary mystery-shop results.

About you

• You connect to consumers and have a track record of supervisory or specialist roles within a premium or luxury brand.
• You have people-management experience and resolve conflict and unproductive disagreements effectively.
• You are an effective communicator who cultivates belonging.
• You collaborate to win and recognise and celebrate contributions and achievements of others.
• You are courageous in giving feedback that promotes positive behavioural change.
• You adapt quickly and work with pace.
• You are energetic and inspire trust, showing a clear presence on the shop floor.
• You approach all issues with a ‘can do’ attitude and make informed decisions to find in-store solutions.

About PVH

PVH is a global brand builder focused on Calvin Klein and TOMMY HILFIGER. We drive fashion forward for good with a strong emphasis on inclusion and diversity. One of PVH’s greatest strengths is our people. We create a workplace where every individual is valued and every voice is heard.

PVH Corp. or its subsidiary (“PVH”) is an equal-opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, colour, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.