Assistant Store Manager, Tommy Hilfiger - Cannock Outlet (Maternity Cover)

Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base.

About the Role

As the world of retail evolves, we believe that our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores are always a window to our great brands. The first-class experience must be a given and our in-store standards should never be questionable. To deliver this, we strive to hire individuals who live and breathe the values of our business, are obsessed with delivering great service and are nimble enough to adapt to change. The Assistant Manager plays a key role in achieving these standards by leading by example, embracing our entrepreneurial spirit and inspiring their teams.

Responsibilities

• Lead the store teams to generate sales, profit, minimise losses, and create the best possible customer experience while ensuring the store is visually distinctive and impeccably maintained.
• Identify opportunities to grow the business and improve performance through collaboration.
• Maintain corporate visual merchandising directives and standards for sales floor and back room.
• Work alongside the visual merchandising team to ensure clear communication and understanding between VM and store teams.
• Partner with the store management team to build on business opportunities and achieve company standards and objectives.
• Focus staff on the importance of quality relationships with internal and external customers.
• Ensure accountability of staff in building a repeat customer base by providing all customers with unparalleled spirited service.
• Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels and inventory levels.
• Communicate to the Store Manager what is driving sales and discuss any issues/priorities to develop strategies to maximise business.
• Ensure weekly visual presentation action plans.
• Analyse store-level reports and create action plans to improve results.
• Assist with manpower planning, recruitment, interviewing and hiring processes.
• Recruit store personnel with a broad range of perspectives, experiences and backgrounds.
• Work with the Store Manager to build bench strength for key positions, including possible successors.
• Participate in weekly management meetings alongside other staff meetings.
• Clearly communicate to staff: store and individual sales goals and other key performance expectations; sales results and provide guidance on what is needed to improve performance.
• Provide a great customer journey and achieve exemplary mystery shop results.

About You

• You connect to consumers and have a previous track record of supervisory or specialist roles within a premium or luxury brand.
• You have previous people-management experience and act with purpose to resolve conflict and unproductive disagreements.
• You are an effective communicator with the ability to cultivate belonging.
• You collaborate to win and recognize and celebrate the contributions and achievements of others.
• You are courageous in giving feedback that promotes positive behavioural change.
• You adapt fast and work with pace.
• You are energetic and inspire trust, showing a clear presence on the shop floor.
• You approach all issues with a ‘can-do’ approach and make informed decisions to find in-store solutions.

About PVH

We are brand builders who focus our passion and creativity to build Calvin Klein and Tommy Hilfiger into the most desirable lifestyle brands in the world and to position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.

One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging.

PVH Corp. or its subsidiary (“PVH”) is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.