At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales.
- Company: Join the iconic TOMMY HILFIGER brand, known for its vibrant Americana spirit.
- Benefits: Enjoy competitive pay, inclusive culture, and opportunities for personal growth.
- Other info: Embrace a fast-paced environment with endless opportunities for career advancement.
- Why this job: Be part of a global lifestyle brand and inspire others with your passion.
- Qualifications: Experience in retail management and a knack for building strong customer relationships.
The predicted salary is between 25000 - 30000 £ per year.
Be part of an iconic story.
TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985.
Originally established in New York City and infused with the vibrant spirit of Americana, to create the modern uniform of accessible luxury.
The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions.
Tommy Hilfiger’s global marketing approach and communications strategy taps into culture through the world of F.
S.: the people, organizations and ideas boldly driving the future of Fashion, Art, Music, Entertainment and Sport.
Major global campaigns, sponsorship platforms, and disruptive activations with world-class athletes, musicians and entertainers bring a constant source of energy and inspiration to the brand.
- Immerse yourself in TOMMY HILFIGER here! (You Tube, Instagram, Tik Tok)
- Assistant Store Manager, Tommy Hilfiger - Cannock Outlet
About THE ROLE
Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base.
Be part of an iconic story.
TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985.
Originally established in New York City and infused with the vibrant spirit of Americana, to create the modern uniform of accessible luxury.
The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions.
Tommy Hilfiger’s global marketing approach and communications strategy taps into culture through the world of F.
S.: the people, organizations and ideas boldly driving the future of Fashion, Art, Music, Entertainment and Sport.
Major global campaigns, sponsorship platforms, and disruptive activations with world-class athletes, musicians and entertainers bring a constant source of energy and inspiration to the brand.
- Immerse yourself in TOMMY HILFIGER here! (You Tube, Instagram, Tik Tok)
- Assistant Store Manager, Tommy Hilfiger - Cannock Outlet
About THE ROLE
Our stores are the life and soul of our business.
They act as our main touch points with our ever-evolving consumer base.
As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about.
Irrespective of where our consumers eventually make a purchase, our stores, are always a window to our great brands.
As a result, our locations are paramount, the first class experience must be a given and our in-store standards should never be questionable.
To deliver this, we strive to hire the individuals who live and breathe the values of our business, who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution.
The Assistant Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands.
Responsibilities Include
- Leading the store teams to generate sales, profit, minimize losses, and create the best possible customer experience whilst ensuring the store is visually distinctive and impeccably maintained.
- Identify opportunities to grow the business and improve performance through collaborating with others.
- Maintain corporate visual merchandising directives and standards for sales floor and back room.
- Work alongside the visual merchandising team to ensure that there is clear communication and understanding between VM and store teams.
- Partner with store management team to build on business opportunities and achieve company standards and objectives.
- Focus staff on the importance of quality relationships with internal and external customers.
Ensure accountability of staff in building a repeat customer base by providing all customers with unparalleled spirited service.
- Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels and inventory levels.
- Communicate to the Store Manager what is driving sales and discuss any issues/priorities, to develop strategies to maximize business.
Ensure they are weekly visual presentation action plans.
- Analyze store level reports and create action plans to improve results.
- Assist with the manpower planning, identification, recruitment, interviewing and hiring processes, Recruit store personnel with a broad range of perspectives, experiences and backgrounds.
- Work with the Store Manager to build bench strength for key positions, including possible successors.
- Participate in weekly management meetings alongside other staff meetings.
- Clearly communicate to staff: store and individual sales goals and other key performance expectations; sales results and provide guidance on what is needed to improve performance.
- Providing a great customer journey and achieving exemplary mystery shop results.
About YOU
- You connect to consumers and have a previous track record of supervisory or specialist roles within a premium or luxury brand.
- You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
- You'll be an effective communicator with the ability to cultivate belonging
- You collaborate to win and recognize and celebrate the contributions and achievements of others.
- You are courageous in giving feedback that promotes positive behavioral change.
- You adapt fast and work with pace.
- You are energetic and inspire trust showing a clear presence on the shop floor.
- You'll approach all issues with a ‘can do’ approach and make informed decisions to find in store solutions.
- About PVH
We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector.
Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan.
That’s the Power of Us, that’s the Power of PVH+.
One of PVH’s greatest strengths is our people.
Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging.
Learn more about Inclusion & Diversity at PVH here .
PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law.
In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.
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Assistant Store Manager, Tommy Hilfiger - Cannock Outlet employer: Tommy Hilfiger
Tommy Hilfiger is an excellent employer that values its employees by fostering a vibrant work culture in Birmingham, where creativity and collaboration thrive. With a strong focus on employee growth, we offer training and development opportunities to help you excel in your role as a Seasonal Style & Customer Experience Specialist. Join us to be part of a brand that champions exceptional service and rewards your passion for customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager, Tommy Hilfiger - Cannock Outlet
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Tommy Hilfiger, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Tommy Hilfiger!
We think you need these skills to ace Assistant Store Manager, Tommy Hilfiger - Cannock Outlet
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Tommy Hilfiger, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Tommy Hilfiger and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Tommy Hilfiger that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Tommy Hilfiger
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
